The Gaps and Needs Assessment is an annual study of our area and the people who live here, as well as where services are available and how people use them. To participate, please click the link below and select the survey that matches your relationship with Trillium.


Columbus County Realignment | Members

We will mail letters to new members in Columbus County starting in May. These letters will introduce Trillium and share contact information. These letters also instruct members to visit the pages below for the member handbook, details on services, and provider directory.

We plan to host two Information Sessions in Columbus County at Southeastern Community College on June 12. Trillium staff will make presentations and the audience will have time for questions and comments. We will share detailed information about Trillium, our departments, and how we work.

We will also host Listening Sessions at seven locations throughout the month of June. There will not be any formal presentations at these events. We will welcome residents to share about their needs and what improvements they would like to see. Anyone may attend to make public comments, share their comments directly with Trillium staff, or write their comments privately.

Date/Time Location
Listening Sessions
June 04, 2018
  2:00-4:00 pm
  6:00-8:00 pm
Lake Waccamaw Town Hall
205 Flemington Dr.
 Lake Waccamaw, NC 28450
June 05, 2018
  2:00-4:00 pm
  6:00-8:00 pm
Riegelwood Community Center
142 Waccamaw Rd.,
Riegelwood, NC 28456
June 07, 2018
  2:00-4:00 pm
  6:00-8:00 pm
Tabor City District Courthouse
110 West 4th St.,
Tabor City, NC 28463
June 11, 2018
  2:00-4:00 pm
  6:00-8:00 pm
Chadbourn City Hall
602 N. Brown St.
Chadbourn, NC 28431
June 12, 2018
  2:00-4:00 pm
  6:00-8:00 pm
Dempsey B. Herring Courthouse Annex
Commissioners Chambers (2nd floor)
112 W. Smith St.,
Whiteville, NC 28472
June 14, 2018
  2:00-4:00 pm
  6:00-8:00 pm
Fair Bluff Baptist Church
Christian Life Center
1205 Main St.
Fair Bluff, NC 28439
June 18, 2018
  2:00-4:00 pm
  6:00-8:00 pm
Siouan Tribe
 Administrative Bldg.
7239 Old Lake Rd.,
Bolton, NC 28423
Information Sessions
June 12, 2018 
  2:00 pm 
  6:00 PM
Southeastern Community College
4564 Chadbourn Hwy,
Whiteville, NC 28472

Frequently Asked Questions (F.A.Q.)

  1. Why is Columbus County joining Trillium? 
    In January 2017, the Columbus County board of commissioners voted to disengage from Eastpointe, and asked for permission to join Trillium. The Trillium Governing Board voted to accept this request on January 30, 2017. Columbus County complied with all the requirements to complete this realignment and on March 21, 2018, Secretary Cohen with the Department of Health and Human Services approved Columbus County’s request.  
  2. How many members will join Trillium’s catchment area?
    Trillium will work with DHHS and Columbus County to determine the number of individuals who live in Columbus County, receive services for I/DD or behavioral health, and will transition to Trillium.
  3. Will Trillium have an office in Columbus County? Which region will Columbus be considered a part of?
    Trillium serves members through its Provider Network available through the 24-Hour Access to Care Line at 1-877-685-2415. Columbus County will be part of the Southern Region with Trillium and the Southern regional director, System of Care Coordinators, and other Trillium staff will work directly with Columbus County agencies and partner offices. Trillium is currently researching potential sites for a Columbus County office.
  4. When will I get new paperwork about this change?
    We will soon start mailing welcome letters to Columbus County members and will until July 1. The letters will include the Notice of Privacy Practices with Trillium. Members can view the Trillium members Handbook here.  When members on Medicaid receive a new Medicaid card from the state, it will have Trillium’s name. You do not have to do anything at this time.
  5. Will my care coordinator change before July 1?
    While a new Trillium Care Coordinator may reach out to you before July, if you have a Care Coordinator with Eastpointe you will continue to use them until then. You may call Trillium at 1.866.998.2597 to ask about Care Coordination if you are not notified by the new Trillium Care Coordinator