Trillium has launched our Emergency Operations in preparation for Hurricane Florence. Trillium’s Call Center will remain active but ONLY for the 24-Hour Access to Care Line (1-877-685-2415). Please do not use the Administrative and Business Line and instead use staff emails or our dedicated email DisasterAssistance@TrilliumNC.org. In all areas, 911 should be used for TRUE MEDICAL EMERGENCIES. Trillium staff are not first responders and will not be able to physically attend to emergencies in the community. 

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Columbus County Realignment | Members

Welcome to Trillium

We will mail letters to new members in Columbus County starting in May. These letters will introduce Trillium and share contact information. These letters also instruct members to visit the pages below for the member handbook, details on services, and provider directory.

  • For Individuals and Families
  • Trillium Connections
    Trillium awarded the contract for Comprehensive Mental Health and Substance Use Services to PORT Health Services. PORT will temporarily have an office in the Columbus Health Department building at 304 Jefferson St. in Whiteville..
  • Crisis Services 
    Trillium awarded the contract for Mobile Crisis Management in Columbus County to Integrated Family Services, PLLC (IFS). IFS will announce an office location soon but can be reached at 1.866.437.1821. Columbus County residents may continue contacting Monarch for mobile crisis services if they choose to. 
  • NC Innovations
  • Provider Directory

Information Session June 12, 2018

Information Session Presentation | Information Session Video 


Frequently Asked Questions (F.A.Q.)

  1. Why is Columbus County joining Trillium? 
    In January 2017, the Columbus County board of commissioners voted to disengage from Eastpointe, and asked for permission to join Trillium. The Trillium Governing Board voted to accept this request on January 30, 2017. Columbus County complied with all the requirements to complete this realignment and on March 21, 2018, Secretary Cohen with the Department of Health and Human Services approved Columbus County’s request.  
  2. How many members will join Trillium’s catchment area?
    Trillium will work with DHHS and Columbus County to determine the number of individuals who live in Columbus County, receive services for I/DD or behavioral health, and will transition to Trillium.
  3. Will Trillium have an office in Columbus County? Which region will Columbus be considered a part of?
    Trillium serves members through its Provider Network available through the 24-Hour Access to Care Line at 1-877-685-2415. Columbus County will be part of the Southern Region with Trillium and the Southern regional director, System of Care Coordinators, and other Trillium staff will work directly with Columbus County agencies and partner offices. Trillium is currently researching potential sites for a Columbus County office.
  4. When will I get new paperwork about this change?
    We will soon start mailing welcome letters to Columbus County members and will until July 1. The letters will include the Notice of Privacy Practices with Trillium. Members can view the Trillium members Handbook here.  When members on Medicaid receive a new Medicaid card from the state, it will have Trillium’s name. You do not have to do anything at this time.
  5. Will my care coordinator change before July 1?
    While a new Trillium Care Coordinator may reach out to you before July, if you have a Care Coordinator with Eastpointe you will continue to use them until then. You may call Trillium at 1.866.998.2597 to ask about Care Coordination if you are not notified by the new Trillium Care Coordinator