GAPS & NEEDS SURVEY!
The Gaps and Needs Assessment is an annual study of our area and the people who live here, as well as where services are available and how people use them. To participate, please click the link below and select the survey that matches your relationship with Trillium.

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Columbus County Realignment | Providers

Provider Fair

We will host a Provider Fair at Southeastern Community College on May 15. If you are currently contracted with Eastpointe and provide services to residents in Columbus County, you will need to attend. Please click here for more information.

Providers will be asked to provide the following information. Please review and if you have any questions, you may reach out to Columbus@TrilliumNC.org. Questions will be responded to as quickly as possible.

Columbus County Provider Download Center

* when sending paperwork via email, please include the acronyms below (or full name if no acronym listed) in the subject line, and also send as an encrypted email (using Zixmail, for example)

All Providers are required to submit the following

Providers not currently in the Trillium Network also need to submit

Contact information for:

Frequently Asked Questions

  1. Why is Columbus County joining Trillium?
    In January 2017, the Columbus County board of commissioners voted to disengage from Eastpointe, and asked for permission to join Trillium. The Trillium Governing Board voted to accept this request on January 30, 2017. Columbus County complied with all the requirements to complete this realignment and on March 21, 2018, Secretary Cohen with the Department of Health and Human Services approved Columbus County’s request.

  2. How do I access Trillium’s system to see the members I serve, enter authorizations and submit claims?
    You will need to contact your agency’s System Administrator. If your agency does not have a System Administrator see question #2 below.

  3. My agency does not have a System Administrator; how does this get setup?
    The staff that is designated as the System Administrator will have to visit the Learning Portal here, take the training and submit paperwork to our IT department as indicated on the instructions.

  4. How do I access the Learning Portal?
    Please send an e-mail to TrainingUnit@TrilliumNC.org.

  5. How do I submit claims files?
    For any questions on how to submit claims files (i.e. 837p, 837i), the FTP site, system access/issues, etc., please send your inquiry via e-mail to PDSupport@TrilliumNC.org.

  6. I cannot attend the provider fairs. What do I need to do?
    Please email Columbus@TrilliumNC.org to confirm eligibility, request the necessary paperwork and learn the next steps.

  7. When will I learn whether our contract with Trillium has been approved?
    Over the next few weeks, Trillium staff will review all submitted paperwork and reach out to providers that have been approved. If you have not heard from Trillium and would like to check your status, please email Columbus@TrilliumNC.org

  8. What if our provider agency uses a clearinghouse?
    Trillium works with Change Healthcare and The SSI Group. If you are currently using a clearinghouse other than Change Healthcare or The SSI Group, and wish to continue using them, you will need to provide them with Trillium’s Payer ID – 56089 so they may connect with either Change Healthcare or The SSI Group.

For additional information on Change Healthcare, please visit their website at www.changehealthcare.com. For additional information on The SSI Group, please visit their website at www.thessigroup.com.