For Providers

Provider manual Picture cover

PROVIDER PORTAL

You provide services. Here’s where we provide information to help you do so.  

At Trillium we will not compromise the quality of services for mental health, substance use, and intellectual and developmental disabilities. We fully recognize our success in managing these services depends upon you and other providers in our network. 

This web page—your Trillium Provider Portal —is designed to support you with easy access to the tools, information and resources you need. Note the following quick links:


Trillium is committed to keeping you informed about ongoing developments. Check back here for links to provider communications, updates and time-sensitive notices and announcements.

Thank you for being our partner in providing high quality, medically necessary services.


Gaps & Needs Analysis

The Gaps & Needs Analysis Report is an annual study of our area and the people who live here. It also looks at where services are available and how people use them. Ultimately, the analysis serves as a roadmap for determining future growth based on current capacity and identified needs.

Gaps & Needs Analysis Reports

DHHS Provider Satisfaction Survey

The Carolinas Center for Medical Excellence (CCME) was contracted to conduct a satisfaction survey of the providers participating in the 1915(b)/(c) Medicaid Waiver program. This survey allows the State and the health plans to measure how well they are meeting providers’ expectations and needs. The purpose of the survey is to assess provider perceptions of the seven LME/MCOs in North Carolina.

The results from this survey allow DMA to assess the LME/MCOs’ ability in the following three areas:

  1. Interacting with their network providers
  2. Providing training and support to their providers
  3. Providing Medicaid Waiver materials to help their providers strengthen their practice

Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.


2017 Perception of Care Survey

Every year Trillium Health Resources and other MCOs assist the North Carolina Department of Health and Human Services (DHHS) with a mandatory survey of enrollees who receive Mental Health and/or Substance Use services. This survey assesses consumer perceptions of the services they have received in the past year.

The survey results are sent to the Substance Abuse and Mental Health Services Administration (SAMHSA) for required reporting, which then publish the results  in an annual report. The survey results are not used to monitor the performance of providers. Survey results are used to inform policy decision designed to improve the system. 

More Information HERE