Breadcrumb

Your Rights & Privacy

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RESPECT | CHOICE | LEAST RESTRICTIVE

We want to make it easy for you to receive the services and supports you need.  The Trillium Enrollee (or Member) & Family Handbook contains information to help you access services for mental health, substance use, and intellectual or developmental disabilities.

Member & Family Handbook (Download & Print)

Inside the Enrollee (or Member) & Family Handbook you will find . . .

  • Where to call when you need help
  • A list of your rights and responsibilities
  • How to receive services
  • How to register a concern or grievance
  • Trillium contact information

Notice of Privacy Practices

Have Questions? Need More Information?

During regular business hours, 8:30 am to 5:00 pm, you may call our toll-free number 1.866.998.2597 to:

  • request further information about this handbook or services it describes
  • receive interpretive assistance in a language other than English
  • have a print version of this handbook mailed to you

We answer crisis calls 24 hours daily, 365 days a year through our toll-free Access to Care line, 1.877.685.2415.  If you are experiencing a crisis, a licensed clinician will link you to a Mobile Crisis Team near you.

Discrimination is Against the Law 

Trillium Health Resources complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Trillium Health Resources does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. 

Trillium Health Resources:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters.
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters Information written in other languages.

If you need these services, contact Trillium.

If you believe that Trillium Health Resources has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Trillium Health Resources, 201 West First Street Greenville, NC 27858-1132, by phone 1-877-685-2415, by fax 1-252-215-6879, TTY Dial 711 or 1.800.735.2962, by email info@trilliumnc.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Trillium’s Appeals Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-877-685-2415 (TTY: 1-800-735-2962).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-685-2415 (TTY: 1-800-735-2962).

注意 :如果您使用繁體中文 ,您可以免費獲得語言援助服務 。請致電 1-877-685-2415 ( TTY : 1-800-735-2962 )  。

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-877-685-2415 (TTY: 1-800-735-2962).

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-877-685-2415 (TTY: 1-800-735-2962) 번으로 전화해 주십시오.

ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-877-685-2415 (ATS: 1-800-735-2962).

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم
877-685-2415-1
.(800-735-2962-1 :رقم هاتف الصم والبكم)

LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-877-685-2415 (TTY: 1-800-735-2962).

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-877-685-2415 (телетайп: 1-800-735-2962).

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-877-685-2415 (TTY: 1-800-735-2962).

સચુ ના: જો તમે ગજુ રાતી બોલતા હો, તો નન:શલ્ુ ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-877-685-2415 (TTY: 1-800-735-2962).

ប្រយ័ត្ន៖ បរើសិនជាអ្នកនិយាយ ភាសាខ្មែ រ, បសវាជំនួយខ្ននកភាសា បោយមិនគិត្ឈ្ន លួ គឺអាចមានសំរារ់រំបរអ្ើ នក។ ចូ រ ទូរស័ព្ទ 1-877-685-2415 (TTY: 1-800-735-2962) ។

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-877-685-2415 (TTY: 1-800-735-2962).

ध्यान दें: यदद आप ह िंदी बोलते हैं तो आपके ललए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-877-685-2415 (TTY: 1-800-735-2962) पर कॉल करें।

ໂປດຊາບ: ຖ້ າວ່ າ ທ່ ານເວ ້ າພາສາ ລາວ, ການບໍ ລິ ການຊ່ ວຍເຫ ຼື ອດ້ ານພາສາ, ໂດຍບໍ່ ເສັ ຽຄ່ າ, ແມ່ ນມີ ພ້ ອມໃຫ້ ທ່ ານ. ໂທຣ 1-877-685-2415 (TTY: 1-800-735-2962).

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-877-685-2415 (TTY: 1-800-735-2962) まで、お電話にてご連絡ください。


Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.

HELP STOP FRAUD & ABUSE

You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen