For Providers

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You provide services. Here’s where we provide information to help you do so.  

Trillium’s Provider Network helps us fulfill our responsibility in ensuring access to high quality, medically necessary care for the individuals we serve. Trillium recognizes our success in managing these services depends upon the providers in our network.

We will not compromise the quality of services for mental health, substance use, and intellectual and developmental disabilities. We fully recognize our success in managing these services depends upon you and other providers in our network. 

This web page—your Trillium Provider Portal —is designed to support you with easy access to the tools, information, and resources you need. Note the following quick links:

Trillium is committed to keeping you informed about ongoing developments. Check back here for links to provider communications, updates and time-sensitive notices and announcements.

Thank you for being our partner in providing high quality, medically necessary services.

Gaps & Needs Analysis

The Gaps & Needs Analysis Report is an annual study of our area and the people who live here. It also looks at where services are available and how people use them. Ultimately, the analysis serves as a roadmap for determining future growth based on current capacity and identified needs.

Gaps & Needs Analysis Reports

2016 DHHS Provider Satisfaction Survey

The Carolinas Center for Medical Excellence (CCME) was contracted to conduct a satisfaction survey of the providers participating in the 1915(b)/(c) Medicaid Waiver program. This survey allows the State and the health plans to measure how well they are meeting providers’ expectations and needs. The purpose of the survey is to assess provider perceptions of the eight LME/MCOs in North Carolina.

The results from this survey allow DMA to assess the LME/MCOs’ ability in the following three areas:

  1. Interacting with their network providers
  2. Providing training and support to their providers
  3. Providing Medicaid Waiver materials to help their providers strengthen their practice

2016 Full Survey Report

Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.


Integrated Care Efforts = Successful Outcomes For Member Health
Part I

  • Overview of data about individuals with behavioral health and/or IDD with accessing public assistance programs.
  • Outline regulatory authorities, categories of aid, and policy direction of public assistance services, and more

While the training is offered free of charge, it is only available to providers in our network. *Application has been made for CEUs. Contact hours will be given upon completion of an evaluation form.

More information
To register


Information Regarding the 2018 Perception of Care Surveys

Every year Trillium Health Resources and other MCOs across the state assist the North Carolina Department of Health and Human Services (DHHS) with a mandatory annual survey of members who receive Mental Health and/or Substance Use services. This survey is designed to assess member perceptions of the services they have received in the past year. The survey results are sent to the Substance Abuse and Mental Health Services Administration (SAMHSA) for required reporting, who then publish the results by LME-MCO in an annual report. The survey results are not used by DHHS or LME-MCOs to monitor the performance of providers. Survey results are used to inform policy decision designed to improve the system.

Requirements for Member Participation in Survey:

  • Must have mental health and/or substance use diagnosis
  • Must be a Trillium member, with a Trillium client ID number
  • Can be State-funded OR Medicaid member Provider assistance and participation is crucial to the success of this project.

Any questions regarding the Perception of Care Surveys, please contact:

Julie McCall at or

Krissy Vestal at

Provider Survey


Trillium’s Network Council is aware of the expense of interpreting services and would like to determine the Provider Network’s interest in our pursuit of negotiating special rates or discounts for Providers in Trillium’s network.

Please take a few seconds to provide your feedback and tell us your opinion.

Your participation is greatly appreciated!

Access Question