Breadcrumb

For Providers

Beginning Wednesday, October 31 at 5:00 p.m. through Monday, November 5 at 8:00 a.m., Provider Direct will be unavailable.  We appreciate your patience during this extended maintenance period as we work to improve providers’ overall experience. The planned time for full systems operations is Monday November 5, 2018 at 8:00 a.m. Eastern Time. We will share all necessary details in urgent notifications to providers.

Provider ManualPROVIDER PORTAL

You provide services. Here’s where we provide information to help you do so.  

Trillium’s Provider Network helps us fulfill our responsibility in ensuring access to high quality, medically necessary care for the individuals we serve. Trillium recognizes our success in managing these services depends upon the providers in our network.

We will not compromise the quality of services for mental health, substance use, and intellectual and developmental disabilities. We fully recognize our success in managing these services depends upon you and other providers in our network. 

This web page—your Trillium Provider Portal —is designed to support you with easy access to the tools, information, and resources you need. Note the following quick links:


Thank you for being our partner in providing high quality, medically necessary services.


Gaps & Needs Analysis

The Gaps & Needs Analysis Report is an annual study of our area and the people who live here. It also looks at where services are available and how people use them. Ultimately, the analysis serves as a roadmap for determining future growth based on current capacity and identified needs.

Gaps & Needs Analysis Reports

2017 DHHS Provider Satisfaction Survey

The Carolinas Center for Medical Excellence (CCME) was contracted to conduct a satisfaction survey of the providers participating in the 1915(b)/(c) Medicaid Waiver program. This survey allows the State and the health plans to measure how well they are meeting providers’ expectations and needs. The purpose of the survey is to assess provider perceptions of the eight LME/MCOs in North Carolina.

The results from this survey allow DMA to assess the LME/MCOs’ ability in the following three areas:

  1. Interacting with their network providers
  2. Providing training and support to their providers
  3. Providing Medicaid Waiver materials to help their providers strengthen their practice

2017 Full Survey Report


Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.

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Being A Provider of Value - Greenville, NC

This training is for active providers in our network

Provide an overview of the 1115 Medicaid waiver, targeting the Standard Plan release of the RFP, the pending Tailored Plan design and the impact for mental health, intellectual/developmental disability, or substance use providers.

Intellectual/Developmental Disability Service Providers

Mental Health/Substance Use Services Providers