Trillium has launched our Emergency Operations in preparation for Hurricane Florence. Trillium’s Call Center will remain active but ONLY for the 24-Hour Access to Care Line (1-877-685-2415). Please do not use the Administrative and Business Line and instead use staff emails or our dedicated email DisasterAssistance@TrilliumNC.org. In all areas, 911 should be used for TRUE MEDICAL EMERGENCIES. Trillium staff are not first responders and will not be able to physically attend to emergencies in the community. 

Breadcrumb

Network Communication Bulletins

Guidance for Network Providers

Network Communication Bulletins are notices sent to Network Providers periodically to inform them of issues that may impact their daily responsibilities.  

Network Communication Bulletins

Network Communication Bulletin 033 09.10.2018
  • Trillium’s Medicaid Transformation Update
  • Disaster Plans
  • Electronic Health Records Readiness Survey
  • Provider Satisfaction Survey
  • Expired Credentialing
  • Important NC TRACK Information
  • Re-verification Application
  • Collection  & Review of IPS & ACT Team Provider Date
  • Exploring the Mental Health Needs of Children and Youth with Intellectual and Developmental Disabilities
  • RFP Announcement
  • New Medicare Beneficiary Identifier
  • Appeals Training Module in the Provider Learning Portal
 
Network Communication Bulletin 032 08.09.2018
  • Updated Spreadsheet for Residential Service Information
  • Current RFP Opportunity
  • New Medicare Beneficiary Identifier
  • Appeals Training Module in the Provider Learning Portal
  • Provider Network Annual Training Needs Assessment
  • Important NCTRACKS Information
  • Project ECHO
 
Network Communication Bulletin 031 07.20.2018
  • Important Residential Service Information
  • Expired Credentialing, NC TOPPS Info
  • RFP Announcement
  • New Medicare Beneficiary Identifier
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2
  • Proposed Bulletin to LME-MCO (LS v Wos Instruction)
 
Network Communication Bulletin 030 06.29.2018
  • June Medicaid Bulletin Updates
  • New Medicare Beneficiary Identifier
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2
  • Expired Credentialing
  • New Contact Emails for Claims Department
  • Changes to NC-TOPPS Interview Items (JCB 288),
  • 2017 MH/DD/SAS Mental Health and Substance Use Services Consumer Perception of Care Report  (JCB 289)
  • Provider QIP Submission Reminder,
  • Changes to the DHHS LIP/Agency Practice Provider Monitoring Review Process (JCB 292)
  • End of Provider Upload Process for Medicaid (JBC 293)
  • Provider Direct Training
 
Network Communication Bulletin 029 06.06.2018
  • June Medicaid Bulletin Updates
  • New Medicare Beneficiary Identifier
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2
  • Expired Credentialing
  • New Contact Emails for Claims Department
  • Changes to NC-TOPPS Interview Items (JCB 288),
  • 2017 MH/DD/SAS Mental Health and Substance Use Services Consumer Perception of Care Report  (JCB 289)
  • Provider QIP Submission Reminder,
  • Changes to the DHHS LIP/Agency Practice Provider Monitoring Review Process (JCB 292)
  • End of Provider Upload Process for Medicaid (JBC 293)
  • Provider Direct Training
  • Medicaid Bulletin Updates (May 2018)
  • Perception of Care Survey Announcement
  • NC Tracks Information
  • RFP Announcement
  • New Medicare Beneficiary Identifier
  • Trillium Health Resources-Integrated Care Training
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2 UPDATE
  • New Contact Emails for Claims Department
 
Network Communication Bulletin 028 05.11.2018
  • EHR Funding Program for Behavioral/IDD Provider Community
  • Tool for Measurement of ACTT (TMACT) Evaluations and IPS-SE Fidelity Evaluations
  • Perception of Care Survey Announcement
  • NC Tracks Information
  • RFP Announcement
  • New Medicare Beneficiary Identifier
  • Trillium Health Resources-Integrated Care Training
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2 UPDATE
  • New Contact Emails for Claims Department
  • Provider Council Vacancies
 
Network Communication Bulletin 027 04.23.2018
  • Perception of Care Survey Announcement
  • Gaps and Needs Survey
  • Credentialing Update
  • NC Tracks FAQ
  • RFP Announcement
  • PHI Information Reminder
  • New Medicare Beneficiary Identifier
  • Trillium Health Resources-Integrated Care Training
  • Important NCTRACKS Information
  • Site Level Adjudication-Phase 2
  • New Contact Emails for Claims Department
 
Network Communication Bulletin 026 04.09.2018
  • New Medicare Beneficiary Identifier
  • Integrated Care Efforts = Successful Outcomes for Member Health
  • Important NCTRACKS Information
  • Site Level Adjudication – Phase 2
  • Medicaid Bulletin March 2018 Updates
  • Re-credentialing and Ongoing Verification Updates
  • Fingerprinting Process for Providers
  • Medicaid and Health Choice Health Plan Error
  • Forensic Screener Training Opportunity
 
Network Communication Bulletin 025 03.26.2018
  • Claims Department Updates - Site Level Adjudication – Phase 2
  • New Medicare Beneficiary Identifier
  • New Contact Emails for Claims Department
 
Network Communication Bulletin 024 03.19.2018
  • Authorization Requests for Services When a Third-Party Payer is Primary
  • Trillium’s Cultural Competency Training for Providers
  • Trillium Claims Dept. Updates
  • Zix Security Upgrades

Frequently Asked Questions 002 (New responses added March 28, 2018)

 
Network Communication Bulletin 023 03.08.2018
  • Encounter Dispositions Changes
  • Home and Community Based Assessment (HCBS) Reminders
  • Trillium Claims Department Updates
  • Common Claims Error - Incorrect Billing Location In NCTracks
 
Network Communication Bulletin 022 02.16.2018
  • CURES Allocation
  • Trillium Health Resources Cultural Competency Plan
  • Update for TFC/IAFT Providers 
 
Network Communication Bulletin 021 02.13.2018
  • SFY 17-18 Supplemental Short-term Assistance for Group Homes 
    (10A NCAC 27G.5601(c)(1) & 10A NCAC 27G .5601 (c)(3))
  • Children with Complex Needs- Murdoch Developmental Center Children’s Assessment Clinic
  • New Statewide Administrator/New Web-Based Provider Training Curriculum
  • Updates from Trillium’s Global Quality Improvement Committee
  • IRIS update 
 
Network Communication Bulletin 020 01.30.2018
  • Delayed Provider Payment Processing
 
Network Communication Bulletin 019 01.02.2018
  • Rate Increase for Specialized Consultative Services (T2025)
  • Updated NC DHHS Records Retention and Disposition Schedule for Grants
  • 2018 Monitoring Review Process Changes for SA Prevention Providers
  • Supplemental Short-term Assistance for Group Homes
  • Reminder of New Claims Taxonomy Edits
  • Provider Direct Maintenance
 
Network Communication Bulletin 018 11.29.2017
  • Universal Application for Youth Residential Placement Needs   
 
Network Communication Bulletin 017 11.20.2017
  • New Claims Taxonomy Edits   
 
Network Communication Bulletin 016 11.20.2017
  • Invalid Social Security Numbers (SSN) in NCTracks  
 
Network Communication Bulletin 015 11.17.2017
  • Changes in Network reporting requirements for Abuse, Neglect and Exploitation of an individual by a staff member  
 
Network Communication Bulletin 014 11.16.2017
  • Advancing NC Whole Health Coalition Press Release
 
Network Communication Bulletin 013 11.15.2017
  • Reminder – Provider Meeting on Thursday, November 16, 2017
 
Network Communication Bulletin 012 11.12.2017
  • Drug Testing For Opioid Treatment and Controlled Substance Monitoring    
 
Network Communication Bulletin 011 10.24.2017
  • Network Services Ticket System – Secure Email    
 
Network Communication Bulletin 010 10.11.2017
  • LIP Forum Calls
 
Network Communication Bulletin 009 10.10.2017
  • Network Services - Ticket System, Effective October 16, 2017
 
Network Communication Bulletin 007 09.29.2017
  • Network Monitoring - Improvements
 
Network Communication Bulletin 006 09.22.2017
  • Network Services - Ticket System
 
Network Communication Bulletin 005 09.10.2017
  • Joint Communication Bulletin 247: “North Carolina Interventions (NCI) to be
    Released to the Public Domain July 1, 2017”
 
Network Communication Bulletin 004
  • Job Aid Available in SkillPort for Behavioral Health Providers
09.06.2017
Network Communication Bulletin 003
  • Health Information Exchange (HIE) Provider Training in lieu of the September 21, 2017 Provider Meeting
09.05.2017
Network Communication Bulletin 002
  • Trillium needs a copy of your disaster plan on file as we head into the heart of Hurricanes and Floods. Preparation is the key to coping with natural disasters.
08.14.2017
Network Communication Bulletin 001
  • Back-Up Staffing
07.17.2017