Nash County Realignment | Providers

We hosted two Nash County provider fairs in Rocky Mount on January 24 and February 1. If you were not able to attend but are still interested in joining the Trillium network, please email

We issued a Clinical Communication Bulletin - 010 on June 15 that helped explain the Nash County authorization process. Please review and if you have any questions, you may reach out Questions will be responded to as quickly as possible.

Nash County Provider Download Center

All Providers are required to submit the following

Providers not currently in the Trillium Network also need to submit

Contact information for:

Effective July 3, 2017 all providers who are submitting level II and III incident reports for Nash County will need to select “Nash 7-2017.”  If there are any questions or concerns, please contact Wylanda Jones or Julie McCall in the Quality Management department by emailing   

Reminders: Trillium has an expectation of zero late submissions for incident reporting. All reports are expected to be submitted within the required timeframes. It is the provider’s responsibility to ensure that IRIS reports have been submitted and not just saved.  If additional information is requested by Trillium, responses should be provided within 24 hours.

Questions related to incident reporting, QM-11 waiver, and back up staffing should be submitted to You can also contact Wylanda Jones or Julie McCall at 866-998-2597. Questions related to Quality Improvement Project should be emailed to Quality Management fax line is 252-215-6880. 

Frequently Asked Questions

  1. How do I access Trillium’s system to see the members I serve, enter authorizations and submit claims?
    You will need to contact your agency’s System Administrator. If your agency does not have a System Administrator see question #2 below.

  2. My agency does not have a System Administrator; how does this get setup?
    The staff that is designated as the System Administrator will have to visit the Learning Portal here, take the training and submit paperwork to our IT department as indicated on the instructions.

  3. How do I access the Learning Portal?
    Please send an e-mail to

  4. How do I submit claims files?
    For any questions on how to submit claims files (i.e. 837p, 837i), the FTP site, system access/issues, etc., please send your inquiry via e-mail to

  5. I was not able to attend either of the provider fairs. What do I need to do?
    Please email to confirm eligibility, request the necessary paperwork and learn the next steps.

  6. When will I learn whether our contract with Trillium has been approved?
    Over the next few weeks, Trillium staff will review all submitted paperwork and reach out to providers that have been approved. If you have not heard from Trillium and would like to check your status, please email

  7. What if our provider agency uses a clearinghouse?
    Trillium works with Change Healthcare and The SSI Group. If you are currently using a clearinghouse other than Change Healthcare or The SSI Group, and wish to continue using them, you will need to provide them with Trillium’s Payer ID – 56089 so they may connect with either Change Healthcare or The SSI Group.

For additional information on Change Healthcare, please visit their website at For additional information on The SSI Group, please visit their website at