Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Anti-Racism Efforts


Transforming Lives starts within at Trillium

Different races hand united

Our mission at Trillium Health Resources is to transform lives and build community well-being through partnerships and proven solutions. A true partnership must allow for open communication and transparency. While Trillium prides ourselves on our relationships and personal connections around our region, we know we must do more to demand equity and integrity. 

We envision equitable opportunities for everyone, and are committed to the ongoing support to do what we can to help create a more hopeful future. We are transforming through our hiring practices, continuing ways to improve racial disparities through population health initiatives, and ensuring we have a provider network reflective of the people we serve while supporting racial equality.

Action items from our Anti-Racism Work Plan
  • Collaborating with Historically Black Colleges and Universities (HBCU) to reach a more diversified applicant pool for our open positions.
  • Providing ongoing opportunities for awareness and training to internal staff.
  • Added monthly awareness events to our annual calendar including Black History Month, Native American Heritage Month, and Hispanic Heritage Month.
  • Edited Trillium forms to include our stance on anti-discrimination.

We want all our member families, staff, providers, and partners to know we stand against racism in all forms. Trillium values the diversity of the communities we serve and is committed to the inclusion of voices across the spectrum. We firmly believe that our differences make us stronger. We stand for the inclusion of people of different races in all areas of our society. We are committed to serving communities with the core values of integrity, equity, and respect leading the way. We do not stand for limiting anyone’s potential, through racist practices or beliefs. No Trillium staff will aid, directly or indirectly, in employment or volunteer filtering based on race, color, age, religion, disability, sex, national origin, sexual orientation, or gender identity.

We do stand together, united and unapologetically, in the true spirit of partnership to collectively transform.  We invite you to join us.


Discrimination is Against the Law

Trillium Health Resources complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity.

Trillium Health Resources does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, or gender identity.

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If you find any wrong or out of date information on our pages, we want to know. Please email with any corrections.