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Urgent Message:
Nash County residents:
Effective date has been moved to July 1, 2017. See more details here
Urgent Message:
Nash County residents:
Effective date has been moved to July 1, 2017. See more details here

Mental Health & Substance Use


Trillium serves approximately 26,250 adults and children annually who seek services to address Mental Health and Substance Use (MH/SU) challenges.  To ensure people receive the services they need in a timely manner, we employ clinically trained and licensed staff to manage and authorize those services.

Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.

Care Coordination

Care Coordination is a major function of the MCO.  It is a proactive, person-centered, assessment-based approach to integrating medically necessary behavioral health services, primary health care and natural and community social support services. 

Individuals who need intensive services are assigned to a Care Coordinator.  This includes individuals recently hospitalized with MH/SU diagnoses and children at risk of or placed out-of-home. Most Care Coordination functions occur telephonically. Our team of Care Coordinators assists individuals and families in the following ways:

  • Provide education regarding MH/SU, including recovery-oriented supports and natural or community supports;
  • Ensure enrollees receive a quality, comprehensive assessment that identifies symptoms and diagnosis, how those symptoms affect daily life, and the person’s strengths and treatment needs;
  • Link to community and natural supports;
  • Monitor the Person-Centered Plan or Treatment Plan;
  • Request and monitor the Crisis Plan developed between the provider and the enrollee;
  • Assist in the discharge planning process for individuals hospitalized for behavioral health reasons to ensure success in their recovery;
  • Link the enrollee to needed psychological, behavioral, educational, and integrated health care services;
  • Assist with coordination of all Medicaid benefits, including primary care engagement;
  • Monitor the treatment provided ensuring the health and safety of the enrollee, the person’s satisfaction with care and services, and that services are delivered as specified in the plan;
  • Collaborate to address obstacles to successful recovery

Types of services our Care Coordinators assist individuals and families with include:

  • Assertive Community Treatment Team
  • Day Treatment
  • Detoxification Services
  • Diagnostic Assessment
  • Facility-Based Crisis Services
  • Intensive Alternative Family Treatment
  • Intensive In-Home Services
  • Mobile Crisis Management
  • Medication Management
  • Multi-Systemic Therapy
  • Outpatient Opioid Treatment
  • Partial Hospitalization
  • Psychosocial Rehabilitation
  • Substance Abuse Comprehensive Outpatient Treatment Program
  • Substance Abuse Intensive Outpatient Program
  • Outpatient services
  • Peer Support Specialist Services
  • Community Support Team
  • Supportive Employment

Utilization Management (UM)

We have a team of Master’s level licensed clinicians, called UM Care Managers, who review Treatment Authorization Requests (TARs) for medical necessity. In most cases, this is done prior to the provider delivering a service to an enrollee. During the review process our UM Care Managers follow guidelines set forth by state governing agencies and Trillium.

Resources our Care Managers use include:   




April Alcohol Awareness


Alcohol Awareness Month

Since 1987, the National Council on Alcoholism and Drug Dependence (NCADD) has encouraged communities to focus awareness during April on alcoholism, which is a treatable, chronic disease from which people can recover, not a moral weakness. The first weekend of the month is Alcohol Free Weekend, designed to highlight the use of alcohol and how it may be affecting society and the individual drinker.



Autism Ribbon

Autism Awareness Month

In order to highlight the growing need for concern and awareness about autism, the Autism Society has celebrated National Autism Awareness Month since the 1970s. This is a special opportunity for knowledgeable people and organizations to educate the public about autism and issues within the autism community.