• Español
  • 24-Hour Crisis Care & Service Enrollment: 1-877-685-2415
Urgent Message:
Nash County residents:
Effective date has been moved to July 1, 2017. See more details here
Urgent Message:
Nash County residents:
Effective date has been moved to July 1, 2017. See more details here

North Carolina Treatment Outcome & Program Performance System (NC-TOPPS)

The North Carolina Treatment Outcomes and Program Performance System (NC-TOPPS) is the program used by the North Carolina Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS) to measure the quality of substance abuse and mental health services a consumer receives and how the service impacts their life.

The LME/MCO-Provider Contract and Memorandum of Agreement obligates a provider agency to participate in the NC-TOPPS program and requires them to complete a NC-TOPPS interview for all identified consumers within a specified time frame.

This valuable data is used to:

  • Develop treatment plans that are individualized to meet the specific needs of each consumer
  • Maintain quality throughout the service system by identifying inadequate services and outcomes
  • Aids Local Management Entities-Managed Care Organizations (LME/MCOs) during their monitoring of service outcomes
  • Provides data for meeting federal performance and outcome measurement requirements, which allows North Carolina to evaluate its service system in comparison to other states

Additional details of provider agency performance requirements can be found in the LME/MCO-Provider Contract or Memorandum of Agreement signed by each provider agency and the LME/MCO.

NCTOPPS at Trillium Health Resources:

Frequently Asked Questions NC-TOPPS &Trillium Contact Information – Gives contact information on who to contact at Trillium with NC-TOPPS issues. Explanation of Trillium’s process for tracking NC-TOPPS compliance.  Provides website links to NC-TOPPS reference materials.    


Superuser Enrollment – Use this form to enroll a new super user.

NC-TOPPS Training Materials

NC-TOPPS Quick Start Guide – Provides information for setting up new user accounts, find links to NC-TOPPS related websites and NC-TOPPS helpdesk, data entry and how to use the data for reports and tracking, where to access the interview form

NC-TOPPS Implementation Guidelines FY 2016-2017 – This is an 18 page explanation of the NC-TOPPS system that outlines the Rules, Regulations and Practices for NC-TOPPS (July, 2016) - Implementation Guidelines 

Services that require NC-TOPPS - Listing of all service codes and diagnosis that require an NC-TOPPS

NC-TOPPS Super user Tools Guide – An excellent reference for all super users that explains the role of super users, how to instructions, approve and remove users, change consumer’s QP.

NC-TOPPS Questions (July, 2016) – This listing of questions has been compiled by the NC-TOPPS staff. It can help providers answer many of their questions.

NC-TOPPS Report & Data

NC-TOPPS Resource Guide SFY15-16 – Interview Questions Descriptors and Codebook

NC-TOPPS Presentation for DSS – This PowerPoint explains the purpose of NC-TOPPS and provides information to assist individuals in their role as a guardian. (January 2016)  

NC-TOPPS Updated Assessment Data 2nd Quarter SFY2016 – Report shows the expected number of Update Interviews (3 month, 6 month, and 12 month) that have been completed. 

NC-TOPPS Service Outcome Data – (Presented to the Joint Legislative Oversight Committee)