Tailored Plans will start October 1, 2023
NC Medicaid changed the start date for Tailored Plans to October 1, 2023. Until October 1, 2023, you will keep getting services the way you do now. 

Information and processes on this page will be changing in the weeks to come. 
Learn about Tailored Plan here


For Individuals & Families

Transforming Lives |

Building Community Well-being

We help eastern North Carolinians—with serious mental health conditions, intellectual/developmental disabilities, and substance use disorders—get the services they need to improve well-being and lead fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools, and resources to accomplish this task.

We are committed to transforming lives and building community well-being through partnership, access to services, and proven solutions designed to help those we serve reach their fullest potential. We continue to invest in innovation to meet your unique needs and remain focused on delivering the right services, in the right amount, at the right time.

How to Access Services

There are several ways to find and access services.  You may use the option that best suits your needs,  including visiting a provider in our network before contacting Trillium.

You can call our Member & Recipient Service Line at 1-877-685-2415 to connect with a Trillium Call Center Agent. We will help determine the type of services you need and connect you with a provider of your choice nearest to you.

What to do in a Crisis Situation

In an emergency, you can call a Mobile Crisis Team for your county to your location or go to a crisis center. If it is a physical health emergency or a life-threatening situation, call 911.

How to Select a Provider

You can seek enrollment in services at any of our network provider offices, too. If you are familiar with a provider in the Trillium Health Resources Network, you can contact them directly by phone or by visiting their office. To learn more about services in or near your community, click on the Find a Provider button at the top of each web page.  You can also reach out to our member & recipient service line at 1-877-685-2415 if you need help choosing a provider.

Online Trainings for Members and Recipients

An open book with Trillium logo on the middle

My Learning Campus shares free, online trainings and tip sheets for anyone with access to the internet.

Trillium Documents to Review

Learn more about how we can work with you.  Explore this section of the website and take advantage of resources like:

NC Medicaid Direct Handbook | NC Innovations Individual and Family Guide

Notice of Privacy Practices | Member Rights and Responsibilities

Accessing Care Brochure | Benefit Plan Information | Service Definitions

Trillium manages five types of plans:

  1. a Medicaid behavioral health plan (for serious mental health, intellectual/developmental disabilities or I/DD, and substance use disorders),
  2. a state-funded behavioral health plan, for individuals who may not have Medicaid or are uninsured,
  3. the “Innovations Waiver” plan (a name given by North Carolina to the Home & Community-Based Services Waiver within Medicaid), for those with an I/DD, 
  4. a separate Medicaid behavioral health plan, for non-medical services such as supported employment, and
  5. a local plan funded with local dollars (counties, etc.) for prevention, training on mental health, and wellness.

Non-English Speakers or Reading Assistance Required

If you do not speak English, we will connect you to an interpretation service at no cost. This support is also offered by your provider at no cost and may require a brief pause while the service is being connected. If you need other assistance with reading or processing any materials or documents, please let us know.

Personas que no hablan inglés o con Necesidad de Asistencia para Leer

Si usted no habla inglés, lo conectaremos con un servicio de interpretación. Este es un servicio gratuito para usted, disponible en cualquier llamada. El servicio de intérprete gratuito también, está disponible cuando usted trabaja con proveedores de la red de Trillium. Si usted necesita asistencia con material para leer o procesar documentos, por favor déjenos saber.

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See something that needs to be updated?

If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.

Help Stop Fraud & Abuse

You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen