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For Individuals & Families

member_handbook_Cover.jpgIf you’re looking for help with mental health, substance use or intellectual/ developmental disabilities, you’ve come to the right place.

Trillium Health Resources is dedicated to making sure Medicaid recipients can get the help they need when they need it. We also assist people who have no insurance or who are unable to pay.

Trillium manages five types of plans:

  1. a Medicaid behavioral health plan (for mental health, intellectual/developmental disabilities or I/DD, and substance use disorders),
  2. a state-funded behavioral health plan, for individuals who may not have Medicaid or are uninsured,
  3. the “Innovations Waiver” plan (a name given by North Carolina to the Home & Community-Based Services Waiver within Medicaid), for those with an I/DD,
  4. a separate Medicaid behavioral health plan, for non-medical services such as supported employment,
  5. and a local plan funded with local dollars (counties, etc.) for prevention, wellness and recovery classes.

There is no wrong door to find and access services.  You may use the option that best suits your needs.

You can call 24-Hour Access to Care line at 1.877.685.2415 to connect with a Trillium Call Center Agent – day or night, 365 days a year. A trained expert will help determine the type of services you need and connect you with a provider of your choice nearest to you.

In an emergency, we'll dispatch a specially trained Mobile Crisis Team member to your location or direct you to a crisis center. You can also personally contact the Mobile Crisis Team provider designated for your county. If it is a true medical emergency, call 911.

 You can seek enrollment in services at any of our network provider offices, too. If you are familiar with a provider in the Trillium Health Resources Network, you can contact them directly by phone or by visiting their office. To learn more about services in or near your community, click on the Find a Provider button at the top of each web page.  

What you don’t have to do is visit a hospital emergency room. Our job is to help you avoid that.

Learn more about how we can work with you.  Explore this section of the web site and take advantage of resources like:

Member & Family Handbook | Notice of Privacy Practices

Benefit Plan Information | Service Definitions


Non-English Speakers or Reading Assistance Required

If you do not speak English, we will connect you to an interpretation service at no cost. This support is also offered by your provider at no cost and may require a brief pause while the service is being connected. If you need other assistance with reading or processing any materials or documents, please let us know.

Large print materials can be requested by calling 1-866-998-2597.

Personas que no hablan inglés o con Necesidad de Asistencia para Leer

Si usted no habla Inglés, lo conectaremos con un servicio de interpretación. Este es un servicio gratuito para usted, disponible en cualquier llamada. El servicio de intérprete gratuito también, está disponible cuando usted trabaja con proveedores de la red de Trillium. Si usted necesita asistencia con material para leer o procesar documentos, por favor déjenos saber.

Si usted desea materiales con letras impresas en tamaño más grande, solicite estos materiales llamando al 1-866-998-2597.

 

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CoastLine: Opioid Treatment Options - Abstinence Vs. Medically-Assisted Therapy

While the opioid crisis continues to plague the Cape Fear region and the state, there are signs that recent initiatives are helping.  
Opioid overdose visits to the New Hanover Regional Medical Center Emergency Department dropped by more than half through 10 months of 2018.  As NHRMC Spokesman Julian March puts it, that’s “encouraging news for a community two years ago cited by a national study as home of the nation’s worst opioid problem.”

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HELP STOP FRAUD & ABUSE

You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen