Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Crisis Services

                AVAILABLE 24 HOURS DAY

woman in distressedTrillium embraces North Carolina's Crisis Solutions Initiative to ensure people know where to get help quickly and effectively rather than going to a hospital emergency room when experiencing a behavioral health or intellectual/developmental disability crisis. Please view our Weathering the Storm brochure to learn how to prepare yourself and your family ahead of time. Anyone experiencing a physical health emergency or a life-threatening situation, please, call 911.

Types of emergency/crisis services available in our area include:

We also require Network Providers to develop Person-Centered Crisis Prevention Plans with persons they serve and to be accountable for their first-responder roles and responsibilities.

Any person may receive crisis and emergency services in eastern North Carolina for mental health, substance use, and intellectual/developmental disabilities issues. Regardless of where you live, work or go to school, you can call our toll-free Access Care Line 1-877-685-2415 at any time. A trained person answering the phone will connect you with services to address your situation.

Mobile Crisis Teams

Mobile Crisis Teams work for Network Providers who contract with Trillium. Teams are made up of experienced clinical staff well-trained in crisis prevention and stabilization techniques. When a person experiences a behavioral health crisis, a member of the Mobile Crisis Team will respond and meet the person wherever it may be--at home, at school, at work or in the community. If you or a loved one is experiencing a mental health or substance use crisis, please call the Mobile Crisis Team serving your county listed below.

Counties Trillium Covers Mobile Crisis Team
New Hanover
Integrated Family Services, PLLC
New Hanover
RHA Health Services, Inc.


Telepsychiatry incorporates modern technology to connect psychiatrists and behavioral health professionals with people who have mental health or substance use challenges living in remote areas with little to no medical resources. In 2009, a partnership between RHA Health Services, Inc., the Department of Psychiatry at East Carolina University's Brody School of Medicine and Trillium piloted a 13-county Telepsychiatry program in eastern NC. 

Crisis Intervention Team Training (CIT)

Crisis Intervention Team (CIT) training is a jail diversion and de-escalation model of training for law enforcement during which officers gain a better understanding of the needs of individuals with mental illness, substance use disorders or intellectual/developmental disabilities.

Learn more about our Regional CIT Training Program.

Mental Health First Aid

Mental Health First Aid courses train adults to recognize the potential risk factors and warning signs for a range of mental health problems, including depression, anxiety/trauma, psychosis, and psychotic disorders, substance use disorders, and self-injury. Trillium offers two courses, Adult Mental Health First Aid and Youth Mental Health First Aid.  

To register for a free class, enter "Mental Health First Aid" in the search box at the top of every page. For more information or to request a training in your community, email or call 1-866-998-2597. 

For more information about Mental Health First Aid, click on the link below.


(Systemic, Therapeutic, Assessment, Respite, and Treatment)

North Carolina Systemic, Therapeutic, Assessment, Resources, and Treatment (NC START) is a statewide community crisis prevention and intervention program for individuals age 6 and above with intellectual/developmental disability and co-occurring complex behavioral and/or mental health needs. START crisis prevention and intervention services are provided through clinical systemic consultation, training, education, therapeutic respite, crisis response, and therapeutic couching. The model works to improve the lives of the individuals served and their families by providing services and supports using a person-centered, positive, multidisciplinary, cost-effective, systemic and evidence-informed approach.

To learn more about NC START in North Carolina, click on the following links:

To learn more about emergency and crisis services in North Carolina, click on the following links.

Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.

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Help Stop Fraud & Abuse

You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen