Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Members Communication Bulletin

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Member Communication Bulletins are sent to share information with our members, their families, and stakeholders in our communities. We will only share information that impacts services or is very important. You can sign up using the link below and choose the list "Members/Families (Members Communication Bulletins)." You can cancel receiving these emails at any time.

SIGN-UP FOR OUR NEWSLETTERS

Member & Stakeholders Communication Bulletin #23 06.09.21
  • Member Information Events
  • One Community Initiative
  • COVID Vaccines
  • Stay Connected
  • Victory Junction
  • AngelSense™
 
Member & Stakeholders Communication Bulletin #022 05.11.21
  • Provider Outreach to Members about Selecting a Health Plan
  • NEW Member Information Events
  • One Community Initiative
  • COVID Vaccines
  • Stay Connected
  • Victory Junction, AngelSense™
 
Member & Stakeholders Communication Bulletin #021 04.21.21
  • COVID Vaccines
  • Stay Connected
  • NEW Member Information Events
  • New Provider Directory Search
  • Victory Junction
  • AngelSense™
  • New Courses on My Learning Campus
 
Member & Stakeholders Communication Bulletin #020 03.12.21
  • Visitation Guidance for ICF/IIDs from CMS
  • COVID Vaccines
  • Career Fair
  • NEW Member Information Events
  • ACAP Scholarship
  • New Provider Directory Search
  • Small Business Funding
 
Member & Stakeholders Communication Bulletin #019 03.05.21
  • Small Business Funding
  • COVID Vaccines
  • NEW Member Information Events
  • ACAP Scholarship
  • New Provider Directory Search
 
Member & Stakeholders Communication Bulletin #018 02.02.21
  • Move Your Way
  • Hope4NC
  • Small Business Funding
  • COVID Vaccines
  • Supported Living Levels 2/3 Action Team Focus Group
 
Member & Stakeholders Communication Bulletin #017 12.16.20
  • State-Funded
  • Innovations Waiver
  • Medicaid B3 Respite Update
  • Help with Utility Bills
 
Member & Stakeholders Communication Bulletin #016 12.09.20
  • Victory Junction Family Weekends
  • New NC Medicaid Portal
  • Help with Utility Bills
  • Trillium’s Self-Management Webpage
  • Holiday Guidance from NC DHHS for Visitors to Residential Care Settings
 
Member & Stakeholders Communication Bulletin #015 11.25.20
  • Victory Junction Family Weekends
  • NC Medicaid Website Launch
  • Holiday Guidance from NC DHHS for Visitors to Residential Care Settings
 
Member & Stakeholders Communication Bulletin #014 11.09.20
  • Safe Schools Healthy Kids NC COVID Tip Sheets
  • NC DHHS Town Hall Webinar
  • Flu Vaccine Reminder
 
Member & Stakeholders Communication Bulletin #013 10.16.20
  • Text Messaging Survey
  • Healthy Movement at Home
  • Small Business Startup Funds
  • Flu Vaccines
  • Brain Injury ECHO
 
Member & Stakeholders Communication Bulletin #012 10.02.20
  • NC Innovations Waiver Services (Respite) During Remote Learning
  • Text Messaging Survey
  • Healthy Movement at Home
  • Small Business Startup Funds
  • Flu Vaccines
 
Member & Stakeholders Communication Bulletin #011 09.28.20
  • Flu Vaccines
  • Virtual MHFA Training
  • Text Messaging Survey
  • My Learning Campus Training Videos
  • Small Business Startup Funds
  • CFAC Involvement
  • Joint DMH and DHB (NC Medicaid) COVID-19 Update Calls
 
Member & Stakeholders Communication Bulletin #010 09.10.20
  • Text Messaging Survey
  • My Learning Campus Training Videos
  • Virtual Differently Abled Tutoring
  • Small Business Startup Funds
  • CFAC Involvement
 
Member & Stakeholders Communication Bulletin #009 08.18.20
  • Joint Communication Bulletin #J372: IDD Medicaid and State-Funded Service Delivery During School Hours,
  • New Text Messages from Trillium
  • My Learning Campus training videos
  • Healthy Helpings
  • NC Social Emotional Learning Stakeholder Input Opportunities for Youth Ages 14-18
 
Member & Stakeholders Communication Bulletin #008 07.17.20
  • New Text Messages from Trillium
  • My Learning Campus training videos
  • A to Zs of COVID-19 for Families and Individuals with I/DD
  • Hurricane Preparations through new Community Crisis and Disaster Response Team
 
Member & Stakeholders Communication Bulletin #007 06.30.20
  • Hurricane Preparations through new Community Crisis and Disaster Response Team
  • Gaps & Needs survey deadline June 30
 
Member & Stakeholders Communication Bulletin #006 06.23.20
  • Upcoming trainings by Neighborhood Connections
  • OUTreach webinar on June 29 
 
Member & Stakeholders Communication Bulletin #005 06.18.20
  • Second Amendment to Appendix K 
 
Member & Stakeholders Communication Bulletin #004 06.10.20
  • New Text Messaging Platform 
  • Members and Families Virtual Town Hall Meeting with Trillium 
 
Member & Stakeholders Communication Bulletin #003 05.27.20
  • Telehealth during COVID-19
  • Members and Families Virtual Town Hall Meeting with Trillium 
 
Member & Stakeholders Communication Bulletin #002 05.22.20
  • Appendix K Innovations Waiver Adjustments
  • Hotel Stays for COVID-19 Quarantines
  • Members and Families Virtual Town Hall Meeting with Trillium 
 
Member & Stakeholders Communication Bulletin #001 04.08.20
  • Access to Care & Care Management
 
   

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