Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Trillium Advantage



Green and blue letters with Trillium AdvantageAccording to the Centers for Disease Control and Prevention (CDC), social determinants of health (or SDoH) are "Conditions in the places where people live, learn, work, and play [that] affect a wide range of health risks and outcomes." Our Trillium Advantage program details value-added services, the different ways we can help address these social determinants of health for members. 

Trillium Advantage covers services and settings not currently available to members in NC Medicaid. These options are better suited to meet the individual needs of our members that may not be covered by typical behavioral health or I/DD services. We will offer value-added services to help address unmet health-related resource needs. 

Trillium Advantage Presentations

What is Trillium Advantage?

Learn about exclusive benefits for those on the Innovations Waiver waitlist. Value-added services including cell phone plans, funds for assistive devices, and more!
Green and blue letters with Trillium Advantage

Join us virtually each month!

Family Navigator
Advice and support through lived experience for I/DD or TBI.

Wednesday, June 30

1:00 p.m. – 2:00 p.m.

7:00 p.m. – 8:00 p.m.

Registration required

Registration required

Valued Added Services

--- Click the options below to learn more ---

Trillium understand the challenges that members and providers have experienced as a result of COVID-19. We developed our “Stay Connected” program to assist members by providing access to a prepaid cell phone with unlimited data, text, and talk for one year. Having access to reliable communication is critical at this time to access services through telehealth, arrange transportation, and to decrease social isolation.

To be eligible for Stay Connected, applicants must meet the following requirements:

  1. Be a Trillium member.
  2. Have limited or no access to their own cellular device.

We know that now, more than ever, we all need to Stay Connected.

Trillium believes everyone has the right to choose where they want to live, including people with intellectual or developmental disabilities. To assist adults and children who have such disabilities, the Choose Independence program offers opportunities to eligible individuals and families to:

  • purchase equipment, supplies, and services that strengthen independence
  • decrease the need for 24-hour/day supervision
  • increase long term success in living as independently as possible
  • provide training for proper use of items and technology

More information in our Choose Independece.

Employment and financial security are an important social determinants of health. Just as building a strong house requires a variety of materials, building well-being requires community resources, social relationships, and opportunities to thrive. In an effort to assist our members’ financial stability, Trillium is offering financial assistance for members interested in starting a new small business or sustaining their current one.

Visit the Small Business Funding Project page for eligibility requirements, funding guidelines, and additional information.

Trillium is partnering with Victory Junction, an inclusive camp located on 84 acres in Randleman, North Carolina, to offer separate family weekends for Trillium members.

Victory Junction enriches the lives of children with serious illnesses by providing life-changing camping experiences that are exciting, fun, and empowering, at no cost to children or their families.

More information on our Victory Junction. page.

This campaign in partnership with the US Department of Health and Human Services encourages physical activity, no matter the type. Ultimately, Trillium’s goal is to increase inclusive community options for exercise to the members we support and to do so safely during the pandemic.

More information on our Move Your Way Victory Junction. page.

The Future Planning project provides education and financial assistance to set up accounts to support members after the death of a primary caregiver, and/or assist members with saving money for their future through special types of accounts.

More information on our Future Planning page.

Family Navigator

Family Navigators advise families and people with Intellectual and/or Developmental Disabilities or Traumatic Brain Injury. Family Navigators help them learn about the complex systems of services and supports by using their training and personal experience.


Page last verified on

See something that needs to be updated?

If you find any wrong or out of date information on our pages, we want to know. Please email with any corrections.

Help Stop Fraud & Abuse

You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen