The Trillium Tailored Plan launches on April 1, 2023.
NC Medicaid changed the start date for Tailored Plans. The new start date is April 1, 2023. Until April 1, 2023, you will keep getting services the way you do now.
Information and processes on this page will be changing in the weeks to come. 
Learn about Tailored Plan here

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Trillium has launched our Emergency Operations in preparation for Hurricane Ian. Trillium’s Member and Recipient Services will remain active and will switch to only operating that number (1-877-685-2415) if required due to power outages. If conditions worsen, we encourage everyone to use staff emails to keep Member & Recipient Services open. In all areas, 911 should be used for TRUE MEDICAL EMERGENCIES. Trillium staff are not first responders and will not be able to physically attend to emergencies in the community.


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Trillium Text Messaging

man Using Cellphone

Trillium has invested in innovative ways to meet the unique needs of our members. Trillium works to help improve wellbeing and build community connections. In order to do this, we must share timely and accurate information with our members.

Trillium sends text messages to adult members who have chosen to receive them. You can do this by clicking the link below. The text messages include interesting information, links to Trillium training videos, ways you can strengthen your mental and physical health, and more.

We will not send the texts often, and you can choose to stop receiving them at any time. We will not share your phone number with any other agencies. Trillium’s name will be displayed in each text but you will not be able to respond or communicate with a Trillium staff person through these texts.

Users will follow instructions in each text if you want to stop receiving them. You can respond to any text with "STOPALL" to stop getting these texts. Anyone who does not receive the texts can add their number using the button below:

Add your Number here

Questions & AnswersCellphone with a text message

  1. How do I receive these texts?
    You can click on this form to add your number or ask your care manager.
  2. How do I stop receiving these texts?
    There will be easy instructions in each text about how to stop receiving the texts. You will reply “STOP” or “STOPALL” if you no longer want these texts from Trillium. We will still have your cell phone number in our system to contact you directly by Trillium staff through personal phone calls if needed.
  3. Can I talk to a Trillium staff person through these texts?
    No, these texts are operated by an automatic system to share basic information with you. At this time, if you reply a person will not be on the other end to respond. 

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See something that needs to be updated?

If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.


Help Stop Fraud & Abuse

You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen