Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

KEYSTONE WSNC LLC DBA OLD VINEYARD BEHAVIORAL HEALTH SERVICES

Last Validated: November 12th, 2020
Accepting New Patients: Yes
Crisis Phone Number: 336-794-3550
Provider Type: Hospital Inpatient, Hospital Outpatient, Physician’s Group of Hospitals, and Hospitals
Residential Facility: No
Cultural Competency Training: Yes
Features:
  • ADA Accessible
  • Cultural Competency
  • Interpreter
  • Telepsychiatry and Face-to-face
  • Translation Services

Site Hours

Open 24 Hours

  • Monday 12:00 AM-11:59 PM
  • Tuesday 12:00 AM-11:59 PM
  • Wednesday 12:00 AM-11:59 PM
  • Thursday 12:00 AM-11:59 PM
  • Friday 12:00 AM-11:59 PM
  • Saturday 12:00 AM-11:59 PM

Contact Information

Name: Kelly Thacker
Phone: 336-794-3550
Fax: 336-794-4339

Address

3637 OLD VINEYARD RD
WINSTON SALEM, NC,
FORSYTH

Insurances Accepted:
  • Blue Cross Blue Shield
  • Health Choice
  • Medcost
  • Medicaid
  • Medicare
  • Other Contact Provider
  • State
  • Tricare
  • United Healthcare
Payment Methods Accepted:
  • Cash
  • Check
  • Credit Card
  • Debit Card
  • Payment Plans
Service Category:
  • ASSERTIVE COMMUNITY TREATMENT TEAM (ACTT)
  • Community
  • Emergency Department
  • MULTI-SYSTEMIC THERAPY (MST)
  • Outpatient
  • Residential
Enhanced Services:
  • OUTPATIENT TREATMENT - FAMILY THERAPY
  • OUTPATIENT TREATMENT - GROUP THERAPY
  • OUTPATIENT TREATMENT - PHYSICIAN SERVICES
  • OUTPATIENT TREATMENT - SCREENING/EVALUATION
  • PARTIAL HOSPITALIZATION
  • RESIDENTIAL TREATMENT

Corporate Information

Provider: KEYSTONE WSNC LLC DBA OLD VINEYARD BEHAVIORAL HEALTH SERVICES
Type: Hospital Inpatient, Hospital Outpatient, Physician’s Group of Hospitals, and Hospitals

Contact Information

Name: Kelly Thacker
Phone: 336-794-3550
Fax: 336-794-4339

Address

3637 OLD VINEYARD RD
WINSTON SALEM, NC,
FORSYTH

Accreditations

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If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.