Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Complaint | Grievance | Compliment |Question



Have a complaint or a question?

We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.

Please complete this form to submit a comment. If you like, you may remain anonymous. If you prefer to speak with someone in person, you may call our toll free number, 1-866-998-2597, and a call center agent will take your information.


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