Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

NC 2-1-1

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CONNECTING WITH YOU

red speech bubble with the sign of NC211.org in white
United Way of NC  manages NC 2-1-1 Resource Database of health and human services for 18 of the 24 counties in our area. (NC 2-1-1 is available in all 24 counties.)  Available information includes housing, food, medical services, daycare, transportation and much more!
red speech bubble with the sign of dial 211 in white
You can find information online at NC 2-1-1.org and search for the services or supports you need.  You can also download a mobile app so you can seek resources from wherever you are.  Or, you can simply dial 2-1-1 and a NC 2-1-1 referral specialist will help you find what you are looking for close to where you live or work.

 

What is 2-1-1?

2-1-1 is an easy to remember, three-digit telephone number that connects people with important community services to meet everyday needs and the immediate needs of people in crisis. For example, 2-1-1 can offer access to

  1. Affordable high quality child care/after-school care;
  2. Counseling and support groups;
  3. Health services;
  4. Food, clothing and housing and
  5. Services for seniors and the disabled.

How does 2-1-1 work?

Callers simply dial 2-1-1 for information on vital local services. 2-1-1 is free, confidential and available 24 hours a day - everyday, multilingual and staffed by agents ready to help you find the connection you need.

Is my community covered by 2-1-1 services?

Learn More NC 2-1-1

See something that needs to be updated?

If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.