RESPECT | CHOICE | LEAST RESTRICTIVE
We want to make it easy for you to receive the services and supports you need. Our Member & Recipient Handbook contains information to help you access services for mental health, substance use, and intellectual or developmental disabilities.
Member & Recipient Handbook
(Download & Print)
Inside the Member & Recipient Handbook, you will find . . .
- Where to call when you need help
- A list of your rights and responsibilities
- How to receive services
- How to register a concern or grievance
- Trillium contact information
Have Questions? Need More Information?
You can call our Member & Recipient Service Line in order to:
- request further information about this handbook or services it describes
- receive interpretive assistance in a language other than English
- have a print version of this handbook mailed to you
If you are experiencing a crisis, please call the Mobile Crisis Team serving your county.
|Counties Trillium Covers||Mobile Crisis Team|
|Integrated Family Services, PLLC
|RHA Health Services, Inc.
NC Medicaid Ombudsman Program
The NC Medicaid Ombudsman Program serves members around the state of North Carolina (not just the Trillium catchment area). The Ombudsman Program is a neutral third party that educates members on their rights, answers questions about processes within the system, and works with appropriate agencies with resolutions of complaints and grievances.
The Ombudsman Program is tasked with:
- Serving as a central resource to resolve issues within the Medicaid Managed Care delivery system;
- Providing information about NC Medicaid and the Medicaid Managed Care Program;
- Support access to care by making referrals to and collaborating with other resources including but not limited to State agencies, Department partners, community-based advocacy, and legal services organizations;
- Identifying trends or systemic issues in delivery system performance; and
- Supporting the Department’s vision of creating a healthier North Carolina.
Members and their guardians can reach out to the Ombudsman Program using the contact information below:
Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.
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