Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Neighborhood Connections

Neighborhood Connections Logo shiloutte holding hands

Trillium has been addressing unmet health-related resource needs in our communities for years.  We take a person-centered, whole health, community-based approach to health and well-being, coordinating care across multiple systems to achieve improved health outcomes. Where a person physically and socially lives, learns, works, and plays all have a tremendous impact on their health. We focus on housing, food, transportation, interpersonal violence/toxic stress, and more through our work with other community-based organizations across Eastern North Carolina.

Just as building a strong house requires a variety of materials, building well-being requires community resources, social relationships, and opportunities to thrive. Well-being needs a sturdy foundation at the start to prevent problems later and keep it standing through all kinds of weather.

Trillium’s Neighborhood Connections department has relationships and partnerships with various community-based organizations across Eastern North Carolina. These relationships are created and maintained to help our members with housing, food and income supports, transportation, interpersonal violence/toxic stress, employment, education, community, and social integration, and other social support services. 

The Trillium Neighborhood Connections Department supports our member’s unmet health-related resource needs.

Neighborhood Connections Logo shiloutte holding hands
Neighborhood Connections Team
This Department will cover the northern, central, and southern Regions of Trillium.

different color silhouette forming a community
Social Determinants of Health (SDoH)
SDoH are conditions in the places where people live, learn, work, and play (that) affect a wide range of health risks and outcomes.
Trillium Catchment area map of eastern NC
Our staff live and work within the northern, central, and southern regions of Trillium.

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