Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

New Members Orientation


Classroom picture with teacher and students

Welcome to Trillium Health Resources. It is our pleasure to serve you as your managed care organization. Your health and well-being is important to us and we will work to connect you with the right care in the right amount at the right time for you.

We created the videos below to share essential information about Trillium. Not everyone is familiar with managed care organizations and it is important to us that you understand the basics of our organization to ensure we have the best partnership possible. 

These videos will teach you about Trillium, accessing services, as well as how you can get involved as a Trillium member. 

Part I
Part II
Part III


Usted puede leer la información de estos videos en español en los enlaces siguientes:

Parte I    |    Parte II    |    Parte III

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