Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Move Your Way


Move your Way Phrase with silhouette of people exercising on the top of lettersTrillium Health Resources joins the Move Your Way campaign sponsored by the Office of Disease Prevention and Health Promotion at US DHHS. We encourage physical activity, no matter the type…whether it’s house chores, a walk with your dog, or parking farther away from the store. The start of the New Year is the perfect time to assess your health and make plans to take steps (literally!) to improve your well-being.

It’s important to exercise and keep moving despite the pandemic to stay healthy. There are multiple benefits, both physical and mental, when you are active even just for five minutes. Ultimately, Trillium’s goal is to increase inclusive community options for exercise to the members we support as soon as it is safe to do so.  While we are practicing social distancing, you can consider alternative options that work best for you! 

picture showing aerobic and strengthening activities for adults

Are you wondering where to find ideas on how to get started? Check out the “Move Your Way” website sponsored by the Office of Disease Prevention and Health Promotion. Here you will find an interactive tool to help you build your weekly activity plan. Members can also utilize this Activity Planner found below:

Trillium is in contact with providers of day programs to help members with increasing their physical activity. Providers will use the form below to submit information to Trillium by the close of business every Friday.

Our partners at ACCESS of Wilmington shared this video about the amazing experience their participants had with the initiative…way to #MoveYourWay! Here’s what they had to say:

“We are thrilled to have over 100 adults in our ACCESS Fit Virtual & In-person programs this Spring! Thank you for all your efforts in removing the cost barrier to health promotion & prevention for so many.”

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