Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Neighborhood Connections Team

A team of dedicated Neighborhood Connections Specialists lives and work in the Northern, Central and Northern Regions of Trillium’s catchment area. The team members report to three Regional Managers. 

Maega Veillette picture
Maegan Veillette
Unit Director
 
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Bobbie Lowe
Northern Region Manager
 
Black Woman Silhoutte
Melissa Eastwood
Central Region Manager
 
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Cecelia Peers
Southern Region Manager
 


The Neighborhood Connections puts an emphasis on:

  • Maintaining relationships with local partners and community-based organizations that offer resources related to unmet health-related resource needs that impact members.
  • Working with NC Medicaid so that they are informed of gaps and needs related to unmet health-related resource needs. 
  • Linking members to available resources to address unmet health-related resource needs, such as; housing, food, transportation, and interpersonal violence/toxic stress.
  • Promoting initiatives that contribute to health-related resources that help address members and their communities' unmet health-related needs; such as cooking classes, neighborhood walks, resume workshops, and more.
  • Works with regional partners to lead in-person orientations for new or existing members or for stakeholders who work with Trillium members. These orientations introduce Trillium, explain how to access services, and introduce local supports available.
  • Works with community partners to expand orientation to underserved areas or other stakeholder groups.

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