Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.



NC map with Trillium Catchment Area in green color

Our Neighborhood Connections managers and specialists live and work within the Southern, Central, and Northern Regions of Trillium. Staff maintains relationships with local agencies to share information, and learn about ways to meet unmet health-related resource needs, host in-person new member orientations (when available to do so), and help plan activities to increase engagement and awareness.

Our Neighborhood Connections specialists work with local community partners to link members with unmet health-related resources and supports. These includes:

  • NCCare360 - is the first statewide coordinated care network to electronically connect those with identified needs to community resources and allow for a feedback loop on the outcome of that connection.
  • NC 2-1-1 - is an information and referral service provided by United Way of North Carolina.
  • Aunt Bertha - Search for free or reduced-cost services like medical care, food, job training, and more.
  • Members in need of resources for food can complete this form to be connected to a Neighborhood Connection Specialist:
  • Food and Nutrition Services (SNAP) - provides nutrition benefits to supplement the food budget of needy families so they can purchase healthy food and move towards self-sufficiency.
  • Food Banks -  distribute food and grocery items through food pantries and meal programs that serve families, children, seniors, and individuals at risk of hunger.
  • Low Income Home Energy Assistance Program (LIHEAP) - assists households with low incomes, particularly those with the lowest incomes that pay a high proportion of household income for home energy, primarily in meeting their immediate home energy needs.

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