Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Long Term Recovery


Trillium Health Resources plans to bring innovative, peer-based, recovery-oriented services to homeless and underserved individuals in eastern North Carolina.  Although almost 80,000 individuals in eastern North Carolina have an alcohol or other drug addiction, there are currently zero long-term residential facilities for substance use disorders in our region.

The new facility will incorporate principals from The Healing Place that operates in Kentucky. The Healing Place costs less than $35 per day per resident (at no charge to the individual), much lower than the cost of an emergency room visit or incarceration. National rates of recovery vary from 30-50%, but graduates from The Healing Place program maintain a recovery rate of 70% one year after completion.

The Healing Place provides underserved adults who live with alcohol and other drug addictions with a program to restore them to a healthy life through the following offerings:

  • Overnight emergency shelter
  • Non-medical detoxification
  • Long-term, 12-step based residential peer-run recovery program

Trillium’s responsibility is to connect individuals and families to the help they need when they need it. As part of that responsibility, Trillium is always looking for ways in which we can invest in our communities. The Healing Place is another example of Trillium taking additional steps to help improve the communities in which we operate.

Trillium has partnered with New Hanover County to oversee the development of new The Healing Place site in Wilmington. We are excited to share more information once we near the opening date for this much-needed facility.

Learn more about The Healing Place Program

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