Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Oxford House

oxford house logo, green triangle with responsibility, replication and recovery words on the sideBUILDING OUR COMMUNITY

Trillium has combined our experience and resources with the vision for sober living at Oxford house to create a unique model that increases sober living options for people in eastern NC.  This shared vision between Trillium and Oxford House will help improve the lives of many people in our coverage area. The Oxford House model is in use around the nation and has resulted in a system that creates another stable and sustainable support in the journey for recovery. 
Cindy Ehlers,
Executive Vice President of Clinical Operations, Trillium

Oxford House
Amy Modlin - Project Manager

Oxford House’s initiative and contract with Trillium Health Resources, 2020 Vision for Recovery, was able to add 18 new sites with approximately 100 beds to the Trillium 26-county coverage area over 5 years ending in June 2020. The contract included resource development to support residents of the Oxford Houses. This was accomplished through relationships and memorandums of agreement with community partners such as community colleges, vocational rehabilitation, court systems, and the NC Division of Employment Security. In July 2020 a new contract was signed to develop four new houses throughout Trillium’s catchment area by June 2021.

Oxford Houses are a clean and sober housing option for individuals in recovery. As of early 2020, there are 281 houses in North Carolina. With an average of 8 beds per house, there are more than 1,600 Oxford House beds in the state. Individuals typically enter an Oxford House after completing a drug and alcohol treatment program and must remain sober in order to remain as residents. 

picture of the Oxford house of New BernFollowing an application and approval process, individuals living in a house are expected to participate in a recovery program in the community during their residence. Residents must also follow basic house rules including contributions to household expenses and electing officers.

Resources & Links


Success Story of how Oxford House is Helping People Maintain Recovery

Page last verified on

See something that needs to be updated?

If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.