Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Standardized Comprehensive Electronic Assessment Tools

Trillium believes Standardized Comprehensive Clinical Assessments are a critical piece in the service delivery system. The information used through the Comprehensive Health Assessment for Teens (CHAT) and Behavioral Health Index-Multimedia Version (BHI-MV) enables providers to make more accurate diagnoses, develop more thorough treatment plans and ensure that individuals receive the appropriate interventions. Using this innovative technology allows Trillium to yield data to identify trends in adolescents and adults seeking mental health and/or substance use treatment earlier in the treatment planning process.  

Comprehensive Health Assessment for Teens (CHAT)

This standardized, evidence-based screening tool has proven to increase overall self-disclosure from adolescents (13-18 years old) when entering treatment. The Assessment tool is provided to adolescents on a tablet. Teens are allowed to respond to questions from 12 topics while in a private setting and at their own pace. 

Maegan Veillette

Behavioral Health Index-Multimedia Version (BHI-MV)

The Behavioral Health Index-Multimedia Version (BHI-MV) includes 9 domains with additional content areas. The standardized and evidence-based assessment tool is provided to adults on a computer or tablet. Individuals completing the BHI-MV meet with a clinician at the completion of the assessment.

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