Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

One Community Together


Activities that increase and improve local community relationships while demonstrating Trillium’s investment in people living where we serve.

Trillium’s mission is transforming lives and building community well-being through partnership and proven solutions. We transform lives in so many ways. Working with our network of providers to ensure individuals have the services they need. Coordinating training opportunities with partner agencies. Sponsoring grants to provide families with technology so they can communicate in new ways for the first time.

View the videos below to learn more about these programs and the individuals they impact.

Choose Independence:
Exploring new ways to connect    

Crisis Intervention Team (CIT):
Providing care instead of incarceration

Oxford House:
Supporting sober living

Integrated Family Services (IFS):
Responding to needs in the community

Long Term Recovery:
Discovering the investment is worth it

Play Together: All-Inclusive Playground:
Sharing the joy of play with everyone

Regional Connections:
Living where we serve 

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