Member & Recipient Portal

Please Note:

Due to the delay of the Tailored Plan, all Medicaid members will be served by NC Medicaid Direct. Certain items in the Tailored Plan section (like requesting new ID cards) may not be available. If you receive Medicaid, you can request a new ID card from your local Department of Social Services.

Many services and resources will not be available until the Trillium Tailored Plan launches on July 1, 2024

Not Sure Which Plan You Have?

If you are not sure, you can look on your Medicaid ID card to see which plan you have.

  • Tailored Plan Medicaid Members: for those receiving Medicaid who have been placed on the Tailored Plan.
  • State-funded Recipients: for those who do not have insurance. State-funded recipients do not have ID cards.
  • NC Medicaid Direct: for those who are on Medicaid but are not in the Tailored Plan.

You need Adobe Reader to view and complete these files.

Any information shared in the links below will be secured and safe for sending to Trillium. You will need a free program called Adobe Acrobat Reader to complete and submit the forms. For the best results, please save the Adobe PDF form to a local drive on your computer before completing the form.

If you are at a shared computer or do not want to do this, please call your care manager or Trillium at 1-877-685-2415.

Download Adobe Acrobat Reader

Benefits Plans & Service Definitions

View all Medicaid Direct, Tailored Plan, and State-funded Services 

Benefits Plans & Service

Tell Us If Something Is Wrong

If you want to send a grievance to let us know if something has gone wrong, please call 1-877-685-2415 or click the link below.

Complaint / Grievance Submission Form

Tailored Plan Medicaid Member

Available after launch

NC Medicaid Direct Member

State-Funded Recipients

Member & Recipient Portal Tutorial

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