Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

DJJ and DSS Relationship



Trillium maintains direct communications with Departments of Social Services (DSS) and Departments of Juvenile Justice (DJJ) across our catchment area. Having dedicated staff involved with the multiple county DSS offices and various DJJ districts allows Trillium to give them the focused attention needed to best serve the children and youth in our care.

North Carolina Map divided in 4 sections

Benefits of this emphasis include:

  • county-based issues get a direct response
  • in-office staffing (when safe to do so) as part of the Partnering for Excellence initiative in Pitt and Craven Counties
  • collect data on the 1,500 children in foster care in our region to determine proactive approaches
  • launch of the Tiered Care Coordination pilot in Pitt County from the Governor’s Task Force on Mental Illness 
  • collaboration with court counselors to prevent more restrictive and costly care for DJJ-involved youth
  • increase utilization of Multisystemic Therapy (MST®) services throughout our counties
  • develop innovative solutions to identified gaps or needs involving children and youth
  • Co-Responder teams being implemented with Brunswick, New Hanover, Carteret, Nash, and Pasquotank DSS.
  • level III group homes opening for DSS/DJJ impacted adolescents
  • level II group homes opening for DSS involved youth and the only referral source is DSS
  • crisis Respite Homes serving DSS youth

Image of the MST Brochure
Multisystemic Therapy Brochure

For more information contact:

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