Contact Us

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How Can We Help You?

For a true medical emergency, call 911.

For Members and Recipients:

Member and Recipient Services 1-877-685-2415 (Toll-Free)

Monday – Saturday, 7 a.m. – 6 p.m.

Please call to speak with your care manager, for getting services, asking questions, or finding a provider. We also encourage you to call this line to submit complaints and request printed materials.

You can visit the Member and Recipient Portal to complete forms to ask for a new primary care provider, submit an appeal, and more. 

You can also send an email to Info@TrilliumNC.org with basic questions or comments.

 

Behavioral Health Crisis Line 1-888-302-0738 (Toll-Free)

Available 24 hours a day, seven days a week

Please call if you are experiencing a behavioral health crisis. A crisis may mean that you are thinking of hurting yourself or others, seeing things that others are not, or feel you are at risk for withdrawals from alcohol or other drugs.

Have a complaint or a grievance?

Tell us about it!  Complaints and grievances are when you are not happy with the service you have received. We want to know when things are not going well and when they are.  We take all complaints seriously and use them to improve our system and customer service.

To send in a complaint or grievance, click on Complaint | Grievance.

You can also call Member and Recipient Services at 1-877-685-2415 to share your complaint with our Member and Recipient Services Team.

Non-English Speakers

If you do not speak English, we will connect you with an interpreter service. This is a free service for you, available on any call. Providers in the Trillium network are required to offer interpreter services as well. If you speak Spanish, you may choose to speak directly to a Member and Recipient Services staff who speaks Spanish.

Personas que no hablan inglés

Si usted no habla Inglés, lo conectaremos con un servicio de intérprete. Este es un servicio gratuito para usted, disponible en cualquier llamada. También, a los proveedores de la red de Trillium se les requiere a ofrecer los servicios de intérprete.

中国人 (Chinese)

您可以申请免费的辅助工具和服务,包括本资料和其他计划信息的大字版。请致电 1-877-685-2415 (TTY/TDD 711)。 如果英语不是您的首选语言,我们能提供帮助。请致电 1-877-685-2415 (TTY/TDD 711)。我们可以通过口头或书面形式,用您使用的语言免费为您提供本资料中的信息,为您提供翻译服务,并且用您使用

Large print materials can be requested by calling 1-877-685-2415.

Telecommunications Relay Service

If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:

  1. Dial 711 or 1-800-735-2962
  2. When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1-877-685-2415 to reach the toll-free Member and Recipient Services.
  3. A Relay Communications Assistant will answer, place your call and assist you throughout the call. 

Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us at the Member and Recipient Services at 1-877-685-2415.

Other vendors can call Administrative & Business Matters at 1-866-998-2597 (Toll-Free) for general questions and business matters.

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