PROVIDERS:

Trillium shares important details about ongoing COVID-19 procedures, flexibilities, and more. Please visit the link below:

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Contact Us

callcenteragent_331x199-1.pngHOW CAN WE HELP YOU?

For Members:

24-Hour Access to Care Line 1.877.685.2415 (Toll Free)

            Please use this line for accessing services and treatment.

Administrative & Business Matters 1.866.998.2597 (Toll-Free)

            Please use this line for general questions, business matters, to register a complaint, or to request a printed copy of materials.

Have a complaint or a question?

Tell us about it!  We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.

To submit a comment, click on Complaint | Grievance | Compliment | Question

You can also call the Administrative and Business Line at 1.866.998.2597 if you wish to share your complaint or comment with an agent in our Call Center.

For Providers

All providers will be required to submit a ticket for all questions, concerns, comments, needs, etc. This ticket system will also enable us to track and trend requests coming into the Network department and effectively manage those inquiries more efficiently.  Please submit all tickets to the following email address:  NetworkServicesSupport@TrilliumNC.org

If you have further questions, you may call the Administrative & Business Matters Line at 1.866.998.2597.

Or email us at Info@TrilliumNC.org

Personas que no hablan inglés

Si usted no habla Inglés, lo conectaremos con un servicio de interpretación. Este es un servicio gratuito para usted, disponible en cualquier llamada. El servicio de intérprete gratuito también. está disponible cuando usted trabaja con proveedores de la red de Trillium.

Large print materials can be requested by calling 1-866-996-2597.

Telecommunications Relay Service

If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:

  1. Dial 711 or 1.800.735.2962
  2. When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1.877.685.2415 to reach the toll-free Trillium 24-Hour Access to Care line.
  3. A Relay Communications Assistant will answer, place your call and assist you throughout the call. 

Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us through the Trillium 24-Hour Access to Care line at 1.877.685.2415.

Trillium Health Resources

Corporate Office

Trillium Health Resources
201 West First Street
Greenville, NC  27858-1132

Business Hours

Monday - Friday
8:30 am - 5:00 pm
 

 

Trillium 2020 Holiday Closing Days

  • Labor Day
    Monday, September 7
  • Veteran's Day
    Wednesday, November 11
  • Thanksgiving
    Thursday, November 26
    Friday, November 27
  • Christmas
    Thursday, December 24
    Friday, December 25
    Monday, December 28
  • 2021 New Years Day
    Friday, January 1