Contact Us

HOW CAN WE HELP YOU?

For Members and Recipients:

Member and Recipient Service Line 1-877-685-2415 (Toll-Free)

Available 24 hours a day.
Please use this line for accessing services and treatment.

Administrative & Business Matters 1-866-998-2597 (Toll-Free)

Monday - Friday, 8:30 a.m. - 5:00 p.m.
Please use this line for general questions, business matters, to register a complaint, or to request a printed copy of materials.

Have a complaint or a question?

Tell us about it!  We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.

To submit a comment, click on Complaint | Grievance | Compliment | Question

You can also call the Administrative and Business Line at 1-866-998-2597 if you wish to share your complaint or comment with an agent in our Call Center.

For Providers: 

Our Provider Support Service Line is available at 1-855-250-1539 for our network serving our populations in North Carolina. Trained staff can assist with your questions, or will contact the appropriate department to answer all inquiries.

Providers may also submit emails to the following email address:  NetworkServicesSupport@TrilliumNC.org

Telecommunications Relay Service

If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:

1. Dial 711 or 1-800-735-2962
2. When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1-877-685-2415 to reach the toll-free Member and Recipient Service line.
3. A Relay Communications Assistant will answer, place your call and assist you throughout the call. 

Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us at the Member and Recipient Services at 1-877-685-2415.

Trillium Health Resources

 

Page last verified on February 18, 2022