HOW CAN WE HELP YOU?
For Members:
- 24-Hour Access to Care Line 1.877.685.2415 (Toll Free)
Please use this line for accessing services and treatment.
- Administrative & Business Matters 1.866.998.2597 (Toll-Free)
Please use this line for general questions, business matters, to register a complaint, or to request a printed copy of materials.
Have a complaint or compliment?
Tell us about it! We want to know when things are not going well and when they are. We take all comments seriously and use them to improve our system and customer service.
To submit a comment, click on Complaint | Grievance | Compliment | Question
You can also call Trillium 24-Hour Access to Care line at 1.877.685.2415 if you wish to share your complaint or comment with an agent in our Call Center.
For Providers:
Beginning Monday, October 16, 2017, all providers will be required to submit a ticket for all questions, concerns, comments, needs, etc. This ticket system will also enable us to track and trend requests coming into the Network department and effectively manage those inquiries more efficiently. Please submit all tickets to the following email address: NetworkServicesSupport@TrilliumNC.org.
If you have further questions, you may call the Administrative & Business Matters Line at 1.866.998.2597. Or email us at Info@TrilliumNC.org
Non-English Speakers
If you do not speak English, we will connect you to an interpretation service at no cost. This support is also offered by your provider at no cost and may require a brief pause while the service is being connected.
Large print materials can be requested by calling 1-866-998-2597.
Telecommunications Relay Service
If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:
- Dial 711 or 1.800.735.2962
- When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1.877.685.2415 to reach the toll-free Trillium 24-Hour Access to Care line.
- A Relay Communications Assistant will answer, place your call and assist you throughout the call.
Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us through the Trillium 24-Hour Access to Care line at 1.877.685.2415.
Corporate OfficeTrillium Health Resources |
Trillium Health Resources Business HoursMonday - Friday |
2019 Trillium Holiday Closing Days
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