The Trillium Tailored Plan launches on April 1, 2023.
NC Medicaid changed the start date for Tailored Plans. The new start date is April 1, 2023. Until April 1, 2023, you will keep getting services the way you do now.
Information and processes on this page will be changing in the weeks to come. 
Learn about Tailored Plan here


Contact Us

Woman and child talking with customer service


For a true medical emergency, call 911.

For Members and Recipients:

Member and Recipient Services 1-877-685-2415 (Toll-Free)

Monday – Saturday, 7 a.m. – 6 p.m.
Please use this line to speak with your care manager, for getting services, asking questions, or finding a provider. We also encourage you to call this line to submit complaints and request printed materials.

You can also email us at if you have a question or comment.

Have a complaint or a grievance?

Tell us about it!  We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.

To submit a complaint or a grievance, go to our Member & Recipient Portal

You can also call the Member and Recipient Services at 1-877-685-2415 if you wish to share your complaint or comment with our Member and Recipient Services Team.

Non-English Speakers

If you do not speak English, we will connect you with an interpreter service. This is a free service for you, available on any call. Providers in the Trillium network are required to offer interpreter services as well. If you speak Spanish, you may choose to speak directly to a Member and Recipient Services staff who speaks Spanish.

Personas que no hablan inglés

Si usted no habla Inglés, lo conectaremos con un servicio de intérprete. Este es un servicio gratuito para usted, disponible en cualquier llamada. También, a los proveedores de la red de Trillium se les requiere a ofrecer los servicios de intérprete.

Large print materials can be requested by calling 1-866-998-2597.

Telecommunications Relay Service

If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:

  1. Dial 711 or 1-800-735-2962
  2. When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1-877-685-2415 to reach the toll-free Member and Recipient Services.
  3. A Relay Communications Assistant will answer, place your call and assist you throughout the call. 

Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us at the Member and Recipient Services at  1-877-685-2415.

For Providers: 

Provider Support Services is available at 1-855-250-1539

Monday – Saturday, 7 a.m. – 6 p.m.
Trained staff can assist with your questions, or will contact the appropriate department to answer all inquiries

Providers may also submit emails to the following email address:

Other vendors can call the Administrative & Business Matters at 1-866-998-2597 (Toll-Free) for general questions and business matters.

Trillium Health Resources

Corporate Headquarters

Trillium Health Resources
201 West First Street
Greenville, NC  27858-1132

Business Hours

Monday - Friday
8:30 am - 5:00 pm


Trillium office Business 2022 Holiday Closing days

Please note: Our Behavioral Health Crisis Line is available 24 hours a day, seven days a week and will remain open on holidays when our administrative offices are closed. Our Member & Recipient Services is also available Monday-Saturday, 7:00 am - 6:00 pm, regardless of administrative holidays.

  • Veteran's Day
    Friday, November 11
  • Thanksgiving
    Thursday, November 24
    Friday, November 25
  • Christmas
    Monday, December 26
    Tuesday, December 27
    Wednesday, December 28
  • 2023 New Year's Day
    Monday, January 2

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