Contact Us

Woman and child talking with customer service


For Members and Recipients:

Member and Recipient Service Line 1-877-685-2415 (Toll-Free)

Available 24 hours a day.
Please use this line for accessing services and treatment.

Administrative & Business Matters 1-866-998-2597 (Toll-Free)

Monday - Friday, 8:30 a.m. - 5:00 p.m.
Please use this line for general questions, business matters, to register a complaint, or to request a printed copy of materials.

Have a complaint or a question?

Tell us about it!  We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.

To submit a comment, click on Complaint | Grievance | Compliment | Question

You can also call the Administrative and Business Line at 1-866-998-2597 if you wish to share your complaint or comment with an agent in our Call Center.

Non-English Speakers

If you do not speak English, we will connect you with an interpreter service. This is a free service for you, available on any call. Providers in the Trillium network are required to offer interpreter services as well.

Personas que no hablan inglés

Si usted no habla Inglés, lo conectaremos con un servicio de intérprete. Este es un servicio gratuito para usted, disponible en cualquier llamada. También, a los proveedores de la red de Trillium se les requiere a ofrecer los servicios de intérprete.

Large print materials can be requested by calling 1-866-998-2597.

For Providers

Our Provider Support Service Line is available at 1-855-250-1539 for our network serving our populations in North Carolina. Trained staff can assist with your questions, or will contact the appropriate department to answer all inquiries.

Providers may also submit emails to the following email address:

Telecommunications Relay Service

If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:

  1. Dial 711 or 1-800-735-2962
  2. When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1-877-685-2415 to reach the toll-free Member and Recipient Service line.
  3. A Relay Communications Assistant will answer, place your call and assist you throughout the call. 

Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us at the Member and Recipient Services at 1-877-685-2415.

Trillium Health Resources

Corporate Headquarters

Trillium Health Resources
201 West First Street
Greenville, NC  27858-1132

Business Hours

Monday - Friday
8:30 am - 5:00 pm


Trillium 2022 Holiday Closing Days

  • Martin Luther King, Jr.'s Birthday
    Monday, January 17
  • Good Friday
    Friday, April 15
  • Memorial Day
    Monday, May 30
  • Independence Day
    Monday, July 4
  • Labor Day
    Monday, September 5
  • Veteran's Day
    Friday, November 11
  • Thanksgiving
    Thursday, November 24
    Friday, November 25
  • Christmas
    Monday, December 26
    Tuesday, December 27
    Wednesday, December 28
  • 2023 New Years Day
    Monday, January 2

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