Tailored Plans will start October 1, 2023
NC Medicaid changed the start date for Tailored Plans to October 1, 2023. Until October 1, 2023, you will keep getting services the way you do now. 

Information and processes on this page will be changing in the weeks to come. 
Learn about Tailored Plan here


Contact Us

Woman and child talking with customer service

How Can We Help You?

For a true medical emergency, call 911.

For Members and Recipients:

Member and Recipient Services 1-877-685-2415 (Toll-Free)

Monday – Saturday, 7 a.m. – 6 p.m.
Please use this line to speak with your care manager, for getting services, asking questions, or finding a provider. We also encourage you to call this line to submit complaints and request printed materials.

You can also email us at Info@TrilliumNC.org if you have a question or comment.

Behavioral Health Crisis Line 1-888-302-0738 (Toll-Free).

Available 24 hours a day, seven days a week
Please call if you are experiencing a behavioral health crisis. A crisis may mean that you are thinking of hurting yourself or others, seeing things that others are not, or feel you are at risk for withdrawals from alcohol or other drugs.

Need Help Getting to an Appointment? (Tailored Plan Medicaid Members only)

Due to the Tailored Plan delay, Medicaid Members should continue to call their local Department of Social Services for help in scheduling this transportation.

Have a complaint or a grievance?

Tell us about it!  We want to know when things are not going well and when they are.  We take all comments seriously and use them to improve our system and customer service.

To submit a complaint or a grievance, go to our Member & Recipient Portal

You can also call the Member and Recipient Services at 1-877-685-2415 if you wish to share your complaint or comment with our Member and Recipient Services Team.

Non-English Speakers

If you do not speak English, we will connect you with an interpreter service. This is a free service for you, available on any call. Providers in the Trillium network are required to offer interpreter services as well. If you speak Spanish, you may choose to speak directly to a Member and Recipient Services staff who speaks Spanish.

Personas que no hablan inglés

Si usted no habla Inglés, lo conectaremos con un servicio de intérprete. Este es un servicio gratuito para usted, disponible en cualquier llamada. También, a los proveedores de la red de Trillium se les requiere a ofrecer los servicios de intérprete.

Large print materials can be requested by calling 1-866-998-2597.

Telecommunications Relay Service

If you are deaf or hard of hearing and have a TTY device, please follow these steps to contact the toll-free Trillium Access to Care Number:

  1. Dial 711 or 1-800-735-2962
  2. When the message "RC NBR Calling PLS GA" appears on the TTY display screen, type 1-877-685-2415 to reach the toll-free Member and Recipient Services.
  3. A Relay Communications Assistant will answer, place your call and assist you throughout the call. 

Trillium works with agencies that specifically serve people who are deaf or hard of hearing. For more information about these agencies, contact us at the Member and Recipient Services at  1-877-685-2415.

For Providers: 

Provider Support Services is available at 1-855-250-1539

Monday – Saturday, 7 a.m. – 6 p.m.
Trained staff can assist with your questions, or will contact the appropriate department to answer all inquiries

Providers may also submit emails to the following email address:  NetworkServicesSupport@TrilliumNC.org.

Other vendors can call Administrative & Business Matters at 1-866-998-2597 (Toll-Free) for general questions and business matters.

Trillium Health Resources

Corporate Headquarters

Trillium Health Resources
201 West First Street
Greenville, NC  27858-1132

Business Hours

Monday - Friday
8:30 am - 5:00 pm


Trillium office Business 2023 Holiday Closing days

Please note: Our Behavioral Health Crisis Line is available 24 hours a day, seven days a week and will remain open on holidays when our administrative offices are closed. Our Member & Recipient Services is also available Monday-Saturday, 7:00 am - 6:00 pm, regardless of administrative holidays.

  • Memorial Day
    Monday, May 29
  • Independence Day
    Monday, July 3
    Tuesday, July 4
  • Labor Day
    Monday, September 4
  • Veteran's Day
    Friday, November 10
  • Thanksgiving
    Thursday, November 23
    Friday, November 24
  • Christmas
    Monday, December 25
    Tuesday, December 26
    Wednesday, December 27
  • 2024 New Year's Day
    Monday, January 1

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See something that needs to be updated?

If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.