Members and Recipients Rights & Privacy
We want to make it easy for you get the services and support you need.
Medicaid Members and State-funded Recipients can request their health records, can change providers, and choose to limit what kind of information we are allowed to share about them. Please view the Notice of Privacy Practices and Rights and Responsibilities by clicking on the link below to review all rights.
Your rights include:
- The right to timely service
- The right to tell us when something has gone wrong
- The right to make suggestions to Trillium
Have Questions? Need More Information?
You can call our Member & Recipient Services at 1-877-685-2415.
Members have the right to choose a provider who understands their life experience. You can choose a provider who has taken special trainings about cultural diversity. You can find one in our provider directory by clicking "yes" under “Has Cultural Competency Training.” You can learn more about how Trillium meets the needs of our diverse communities read our Cultural Competency Plan.
NC Medicaid Ombudsman Program
The NC Medicaid Ombudsman Program serves members around the state of North Carolina (not just the Trillium region). The Ombudsman Program educates members on their rights, answers questions about processes within the system, and works with appropriate agencies on complaints and grievances.
Trillium does not publish materials or share information that is intimidating, misleading, or inaccurate.
Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.
Discrimination is Against the Law
Trillium Health Resources complies with applicable Federal civil rights laws and does not discriminate exclude people, or treat them differently because of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex, sexual orientation, or gender identity.
Trillium Health Resources provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information is written in other languages
If you need these services, contact Member and Recipient Services at 1-877-685-2415 or for TTY dial 711 or 1-800-735-2962. If you believe that Trillium Health Resources has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex, sexual orientation, or gender identity, you can file a grievance with:
DHHS ADA/RA Complaints
Office of Legal Affairs
2001 Mail Service Center
Raleigh, NC 27699-2001
You can file an ADA/RA (American with Disabilities Act/Rehabilitation Act) complaint by mail. You can ask for the form to file an ADA and/or RA complaint from the DHHS Compliance Attorney at (919) 855-4800. It is also available online at ADA and/or RA complaint
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Electronically through the Office for Civil Rights Complaint Portal
- by phone at 1-800–368–1019 (TDD: 1-800–537–7697)
- By mail at:
U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F, HHH Building
Washington, DC 20201