Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

One Community

Logo of One Community, handshake of different colors hands

Your Mental Health Matters

The One Community program was established to address the stress, anxiety, depression, and general challenges caused by the pandemic. The program encourages people affected by the pandemic to seek help for their mental and behavioral health needs. Our community matters and so does the health and well-being of its people. 

Thriving After a Pandemic

We are ”One Community,” and to overcome the hurdles associated with COVID-19 we are committed to helping individuals thrive in spite of the lasting effects it has caused. If you are experiencing problems with your sleep routine, a loss of interest in activities you normally enjoy, seeing changes in your eating patterns, consuming more alcohol or other drugs, or not keeping a healthy self-care routine,  One Community can connect you to local resources like counseling referrals and COVID-19 support services.

Prevention and Outreach

The One Community program will help those in need access tools for emotional support, opportunities to thrive, social connections through community groups, substance abuse resources, and support for living with a disability. Our staff will start visiting neighborhoods and events this spring to share cards with contact information. Anyone can also call our Member and Recipients Service Line at 1-877-685-2415 to reach out.

Our staff will be placing these on doors across our 26-county region


Trillium will distribute 200 AngelSense devices via the One Community Program.

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Help Stop Fraud & Abuse

You can help keep fraud, waste, abuse, unethical, or illegal activity out of our workplace. If you are uncomfortable communicating a concern in person, report it anonymously by calling the toll-free hotline number, 1.855.659.7660, or report it online at EthicsPoint and follow the instructions on the screen