The Trillium Tailored Plan launches on April 1, 2023.
NC Medicaid changed the start date for Tailored Plans. The new start date is April 1, 2023. Until April 1, 2023, you will keep getting services the way you do now.
Information and processes on this page will be changing in the weeks to come. 
Learn about Tailored Plan here


Provider Documents & Forms

Provider Direct Update:

Wednesday, November 30, 2022, between the hours of 6:00 - 8:00 pm the Provider Direct System will be upgraded pursuant to our normal monthly schedule. There is a possibility of System Downtime during the upgrade process, so we ask that you please plan accordingly. This service outage supports Trillium’s IT efforts to provide reliable and consistent service delivery through patching, modifying, and testing updates during off-peak hours.

Thank you for your patience while we continuously work to improve and develop Provider Direct.


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You can access the provider manual through:



Provider Directory, Applications & Request Forms

Claims/Finance Information & Forms


Care Coordination Forms

IT Information & Forms

Operational Information & Forms

Healthy Movement Report

Links & Resources

Benefit Plan Information

Crisis Solutions

Trillium Health Resources




Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances, and other individuals who are injecting drugs.

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