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Trillium offers Value-Added Services specifically targeted to Tailored Plan members who experience challenges related to Health Equity to improve their access to resources and improve their overall health outcomes.
Members must meet the eligibility requirements for the service and not have any other funding source available to meet the need for the program. Vendor approval is at the discretion of the program administrator. Value-Added Services are subject to funding availability. Members with NC Medicaid Direct and State-funded Recipients are not eligible for Value-Added Services.
To learn more, please view the training on My Learning Campus.
Trillium provides up to $30 one time per year for school supplies for covered children enrolled in Pre-K through grade 12. This will come in the form of a standard school supply kit.
Members can request assistance through their Care Manager, calling Member and Recipient Services, through their provider, or completing the application below during the months of July and August
Trillium provides assistance with the cost of Practice Tests and Subject Tests once per lifetime to eliminate any financial barrier related to obtaining a GED.
Members can request assistance through their Care Manager, calling Member and Recipient Services, through their provider, or completing the application below.
Trillium will cover up to $200 per year towards gym membership fees or towards the purchase of select home exercise equipment for members enrolled in a population health program associated with one of the following conditions; hypertension, cardiovascular disease, diabetes, COPD or Heart Failure. Members must not have any other available funding source to meet this need.
If you have been diagnosed with any of the above conditions and are not already connected with our Population Health team, please call Member and Recipient Services at 877-685-2415 to be connected to the team.
Members can request assistance through their Care Manager, calling Member and Recipient Services, through their provider, or completing the application below.
Trillium will provide up to 14 home-delivered meals one time per year to members who are transitioning home from an inpatient physical health hospital stay.
Members can request assistance through their Care Manager, calling Member and Recipient Services, through their provider or by completing the application below.
Trillium recognizes there are times when members need assistance due to unplanned financial hardship.
HOMES funds can be used to assist with funding person-specific needs to maintain housing when there is no other available funding to cover these needs such as past due rent, past due utilities, or pest extermination.
HOMES funds are approved based on the following criteria:
Members can contact their care manager or call Member and Recipient Services to ask about HOMES funds.
One Time Move-In Assistance funds can be used to assist members with utility deposits when moving into safe and stable permanent housing.
One Time Move-In Assistance funds are approved based on the following criteria:
Members can contact their care manager or call Member and Recipient Services to ask about One Time Move-In Assistance funds.
Stay Connected offers once per lifetime assistance with a cell phone for eligible members ages 18 and older.
Stay Connected supports Members in accessing cell phones at no cost to ensure they can stay connected with their service providers and contact their care manager as needed.
Members can request assistance through their Care Manager, calling Member and Recipient Services, through their provider, or completing the application below.
Trillium offers access to a mobile app and website to assist with building a 24/7 social support network made up of peers and caregivers. Prior authorization is not required and there is no authorization code needed to utilize the application, as it is available for free to the general public.
Members can earn up to $25 per year for being active participants in their health and completing their Care Management Comprehensive Assessment (CMCA) with their care manager within 60 days of the beginning of a Tailored Care Management (TCM) assignment.
Members can request assistance through their Care Manager to complete their Care Management Comprehensive Assessment (CMCA).
Trillium provides up to $50 every 12 months for use towards gas and ride share agencies to help members access their community, obtain food in rural areas, and address their unmet health related resource needs. Members should use Non-Emergency Medical Transportation (NEMT) for medical appointments. This benefit is not intended to replace NEMT.
Members can request assistance through their Care Manager, by calling Member and Recipient Services, through their Provider, or completing the application below.
Trillium’s Member Incentive Program helps members become involved in their health. It encourages healthy behaviors and education through gift cards and small rewards. Providers, members, and care managers can apply for incentives. Members can receive up to $75 in incentives each fiscal year, from July 1 through June 30. Some rewards may be only partially rewarded if the member limit is reached. Member Incentives are subject to funding availability.
To learn more on how to navigate courses, please view the training on My Learning Campus.
Members can visit Trillium’s My Learning Campus to set up an account and view the courses here:
| Member Incentive Program | Rewards |
|---|---|
| Create a My Learning Campus Account - My Learning Campus is our free, online training website. | Up to $10 in rewards |
| Complete the Trillium New Member Orientation on My Learning Campus | Member Tool-Kit |
| Complete the Healthy Eating course on the Trillium My Learning Campus | Up to $25 Healthy Foods rewards |
Members can visit Trillium’s My Learning Campus to set up an account and view the courses here:
| Member Incentive Program | Rewards |
|---|---|
| Create a My Learning Campus Account - My Learning Campus is our free, online training website. | Up to $10 in rewards |
| Complete the Trillium New Member Orientation on My Learning Campus | Member Tool-Kit |
| Complete the Healthy Eating course on the Trillium My Learning Campus | Up to $25 Healthy Foods rewards |
| Complete Pregnancy Intendedness Course on My Learning Campus | Up to $25 in rewards |
Visits, Medication Refills and Screenings with Providers
| Member Incentive Program | Rewards |
|---|---|
| Complete a Well Visit with your Doctor | Up to $20 in rewards |
| Don't Let the Flu Catch You! | Up to $10 in rewards |
| Asthma Medication Refill | Vacuum Cleaner |
| Well-Child Visits | Up to $25 in rewards |
| Prenatal Visit | Baby Care Kit |
| Postpartum Visit | Up to $25 in rewards |
| HbA1c Lab Test | Up to $25 in rewards |
| Cervical Cancer Screening | Up to $25 in rewards |
| Mammogram | Up to $25 in rewards |
| Colorectal Screening | Up to $25 in rewards |
Tobacco Cessation Program with Trillium’s Population Health Team
(Call Member and Recipient Services at 877-685-2415 to connect the member with the team)
| Member Incentive Program | Rewards |
|---|---|
| Quit Now-Tobacco Cessation Program | Up to $50 in rewards |
Follow Up with Provider within 7 Days of A Behavioral Health Inpatient or Facility-Based Crisis/Detox Stay
| Member Incentive Program | Rewards |
|---|---|
| Follow-Up Visit After Discharge | Up to $50 in rewards |
Apply for the Tailored Plan Member Incentive Program here.
How will I receive my Trillium Advantage Benefit card?
You will not receive a card until you apply for, and are approved for, your first reward. Your card will be mailed to the address that was provided in the application. All future rewards will be sent to this same card, so please do not throw your card away.
How do I activate my card?
You can activate your card at My Benefits Center. You will do this by entering your card number with no spaces or dashes and then your date of birth. Enter the two-digit month and two-digit day and the four-digit year.
Example: For the date of birth of 03/25/78, you will enter 03251978.
How does the Trillium Advantage card work?
It functions like a credit card with separate “wallets” for each reward.
Should I select debit or credit when using the card?
Always select credit at checkout. If prompted for a PIN, bypass it—there is no PIN associated with the card.
Are there any restrictions on what I can buy?
Yes. The card cannot be used to purchase:
Can I manage my card online?
Yes! Visit My Benefits Center to:
Can I add the card to my mobile wallet (e.g., Apple Pay or Google Wallet)?
No, the card cannot be added to mobile wallets.
What should I do if my card is lost or stolen?
Call Trillium’s Member and Recipient Services at 1-877-685-2415 to report it. A replacement card will be mailed to you, and any unused benefits will be transferred.
Note: If benefits are stolen, they cannot be replaced.
What do I do if my card is declined?
Child Education Support: at the Southeastern School and Seasonal Supply™ website for a designated Trillium school supply bundle of your choice.
GED Test Assistance: at the GED.com website.
Gym Membership: at the Active and Fit NOW website for Planet Fitness or other participating gyms.
Healthy at Home: at Amazon, Walmart, CVS or Walgreens and other participating retailers to purchase exercise and sports equipment, wrist/knee braces, hand weights, exercise bands, yoga mats and more.
Home Delivered Meals: at the Moms Meals website.
Stay Connected: at various wireless carriers for phone, minutes, monthly plan billing, and accessories.
TCM Engagement: at Amazon, Walmart, Walgreens, CVS and other participating retailers for a wide variety of items in health and wellness, household, groceries, baby care, personal care, vitamins, etc.
Transportation:
Reminder: Please use your Non-Emergency Medical Transportation for Medical Appointments. This benefit is not intended to replace this service.
Asthma Relief: at Hoover.com for a vacuum cleaner to reduce asthma triggers in your home.
HbA1c Lab Test: at Amazon, Walmart, Walgreens, CVS and other participating retailers for items for diabetes management, eye, ear and foot care, exercise equipment and weight management, nutritional foods and more.
Healthy Eating: at Amazon, Walmart, Walgreens, CVS and other participating retailers for healthy food items such as frozen fruits and vegetables, meat, seafood, dairy, and healthy snacks such as nuts, seeds and trail mix, nutritional bars and shakes, water filtration items and more.
New Member Orientation: A member toolkit will be shipped to your mailing address in your application.
Prenatal and Postpartum: at Amazon, Walmart, Walgreens, CVS and other participating retailers for breast pump, car seat, bottles, diaper bag, diapers, wipes, baby food and more.
Quit Now Tobacco Cessation: at Amazon, Walmart, Walgreens, CVS and other participating retailers for Nicotine Replacement Therapy items such as nicotine gum, lozenges, and patches.
Create My Learning Campus Account, Pregnancy Intendedness, Well Visit, Flu Shot, Well Child, Cervical Cancer, Mammogram, Colorectal, Follow-up Visit After Discharge: at Amazon, Walmart, Walgreens, CVS and other participating retailers for a wide variety of items in health and wellness, household, groceries, baby care, personal care, vitamins and more.