For Providers
Trillium Business System platform, Provider Direct Portal, and SFTP Integrations
At this time the maintenance updates to our Trillium Business System platform, Provider Direct, and the SFTP environment have successfully completed and all services are now fully restored. As a reminder, integrations for incoming and outgoing files that were affected during the downtime from July 3rd through July 6th are currently in process. Please be advised that there may be some delays as we work diligently to process all files.
Claims that were received prior to 5:00 p.m. on Wednesday, July 2, 2025, will be processed in the July 9, 2025 check-write. TARs submitted with start dates of July 3 through July 6 will be honored and accepted for review.
To ensure continued connection to the Trillium Health Resources SFTP environment, please ensure you are using the URL (sftp.ncinno.org), as our IP address has changed. If your organization participates in 'Allow Listing,' please ensure you are allowing based on URL (sftp.ncinno.org) rather than IP address.
Thank you for your patience and understanding during this maintenance period. If you have questions or concerns, please submit a ticket to: NetworkServicesSupport@TrilliumNC.org.
Trillium's Provider Network
We are proud to work together with a network of incredible health care providers to offer the right, individualized care for the people we serve. Our collective community-based approach focuses on meeting people’s unique needs. Trillium recognizes that our success in managing these services depends upon the providers in our network.
We will not compromise the quality of services for serious Mental Health (MH), substance Use (SU), and Intellectual/Developmental Disabilities (I/DD). We fully recognize our success in managing these services depends upon you and other providers in our network to ensure access to high-quality, medically necessary care.
IT Service Desk
IT assistance with logins, passwords, access to platforms, and other technical system issues.
Network Services
NetworkServicesSupport@TrilliumNC.org
Network Services Ticket System for all questions, concerns, comments, and requests.
Provider Direct
Claim Ticket System
Assist providers with their claims-related questions or issues: Claimssupport@TrilliumNC.org.
Secure Email for Providers
For providers to create and send secure emails to Trillium staff. A comprehensive list of browsers that support TLS 1.2 is available here: Qualys, SSL Lab.
Providers Manual
Trillium's Provider Manual includes important information including the following:
- How to file claims
- Member Rights, including filing appeals and grievances
- Provider Responsibilities
Providers have the right to appeal certain actions that Trillium takes against them. Trillium outlines our Provider appeals processes in the Provider Manual. Trillium provides written notice of a Provider's appeal rights with the notice of decision giving rise to the Provider's right to appeal. Trillium allows Providers to submit a written appeal request through Trillium's online Provider portal, Provider Direct, or by mailing a copy of the request, via certified mail, to Trillium (201 West 1st. St., Greenville, NC 27858).
For more information on provider appeals, please refer to the Provider Manual, or contact Trillium's Appeals Coordinator (1-855-250-1539).
Provider Manual
Provider Contact Information and Portal
Find provider contact information, portals, and other resources.
