Tailored Plan Launch is Delayed
NC Medicaid will delay Tailored Plan Launch beyond October 2023. A new launch date has not been announced.
More information can be found
Learn about Tailored Plan here


For Providers

Trillium's Provider Network

Partnering to support well-being.

We are proud to work together with a network of incredible health care providers to offer the right, individualized care for the people we serve. Our collective community-based approach focuses on meeting people’s unique needs. Trillium recognizes that our success in managing these services depends upon the providers in our network.

We will not compromise the quality of services for serious Mental Health (MH), substance Use (SU), and Intellectual/Developmental Disabilities (I/DD). We fully recognize our success in managing these services depends upon you and other providers in our network to ensure access to high-quality, medically necessary care.

The information on these pages is designed to support you with easy access to the tools, information, and resources you need. Note the following quick links:

Provider Support Service Line toll-free number

Monday - Saturday, 7 a.m. - 6 p.m.

IT Service Desk Email

IT assistance with logins, passwords, access to platforms, and other technical system issues.

Network Services

Network Services Ticket System for all questions, concerns, comments, and requests. 

Zixmail Secure for Providers

For providers to create and send secure emails to Trillium staff. As of June 3, 2018, all internet browsers used to access Zixmail must support TSL 1.2 or higher. A comprehensive list of browsers that support TLS 1.2 is available here: Qualys, SSL Lab.

Behavioral Health I/DD Provider Portal (Provider Direct)

Providers Contact and Resources

Providers Manual

Trillium’s Provider Manual includes important information including the following: 

  • How to file claims
  • Member Rights, including filing appeals and grievances
  • Provider Responsibilities

Providers have the right to appeal certain actions that Trillium takes against them. Trillium outlines our Provider appeals processes in the Provider Manual. Trillium provides written notice of a Provider’s appeal rights with the notice of decision giving rise to the Provider’s right to appeal. Trillium allows Providers to submit a written appeal request through Trillium’s online Provider portal, Provider Direct, or by mailing a copy of the request, via certified mail, to Trillium (201 West 1st. St., Greenville, NC 27858).

For more information on provider appeals, please refer to the Provider Manual, or contact Trillium’s Appeals Coordinator (1-855-250-1539).  

Please note requirements covered for the Trillium Tailored Plan are not effective until Tailored Plan is launched

Thank you for being our partner in providing high-quality, medically necessary services.

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If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.