Trillium has launched our Emergency Operations in preparation for Hurricane Florence. Trillium’s Call Center will remain active but ONLY for the 24-Hour Access to Care Line (1-877-685-2415). Please do not use the Administrative and Business Line and instead use staff emails or our dedicated email DisasterAssistance@TrilliumNC.org. In all areas, 911 should be used for TRUE MEDICAL EMERGENCIES. Trillium staff are not first responders and will not be able to physically attend to emergencies in the community. 

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For Providers

Port Health Services Facility Based Crisis (FBC) services are open in Greenville and Washington. The Harbor, located in Wilmington, is closed but planning to open on Wednesday.

Provider ManualPROVIDER PORTAL

You provide services. Here’s where we provide information to help you do so.  

Trillium’s Provider Network helps us fulfill our responsibility in ensuring access to high quality, medically necessary care for the individuals we serve. Trillium recognizes our success in managing these services depends upon the providers in our network.

We will not compromise the quality of services for mental health, substance use, and intellectual and developmental disabilities. We fully recognize our success in managing these services depends upon you and other providers in our network. 

This web page—your Trillium Provider Portal —is designed to support you with easy access to the tools, information, and resources you need. Note the following quick links:


Thank you for being our partner in providing high quality, medically necessary services.


Gaps & Needs Analysis

The Gaps & Needs Analysis Report is an annual study of our area and the people who live here. It also looks at where services are available and how people use them. Ultimately, the analysis serves as a roadmap for determining future growth based on current capacity and identified needs.

Gaps & Needs Analysis Reports

2017 DHHS Provider Satisfaction Survey

The Carolinas Center for Medical Excellence (CCME) was contracted to conduct a satisfaction survey of the providers participating in the 1915(b)/(c) Medicaid Waiver program. This survey allows the State and the health plans to measure how well they are meeting providers’ expectations and needs. The purpose of the survey is to assess provider perceptions of the eight LME/MCOs in North Carolina.

The results from this survey allow DMA to assess the LME/MCOs’ ability in the following three areas:

  1. Interacting with their network providers
  2. Providing training and support to their providers
  3. Providing Medicaid Waiver materials to help their providers strengthen their practice

2017 Full Survey Report


Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.