For Providers
May 2025 Trillium Provider Network Survey
For Technical Assistance, Education, and Training Topics
The Trillium Network Management team wants to continue to ensure that we provide technical assistance and education on a variety of topics that are relevant and important to our Provider Network. Since February 2025, we have been conducting monthly Provider Forums and addressing items that our providers identified in the Fall 2024 provider survey.
Your input is important to us to make sure that we are meeting your needs, and expectations. We have three quick questions that will not take more than a minute to complete. The purpose of these questions is to assist us in continuing to develop and providing technical assistance on topics that are relevant for you and your organization. Also, our goal is to improve our customer service.
Trillium's Provider Network
We are proud to work together with a network of incredible health care providers to offer the right, individualized care for the people we serve. Our collective community-based approach focuses on meeting people’s unique needs. Trillium recognizes that our success in managing these services depends upon the providers in our network.
We will not compromise the quality of services for serious Mental Health (MH), substance Use (SU), and Intellectual/Developmental Disabilities (I/DD). We fully recognize our success in managing these services depends upon you and other providers in our network to ensure access to high-quality, medically necessary care.
IT Service Desk
IT assistance with logins, passwords, access to platforms, and other technical system issues.
Network Services
NetworkServicesSupport@TrilliumNC.org
Network Services Ticket System for all questions, concerns, comments, and requests.
Provider Direct
Claim Ticket System
Assist providers with their claims-related questions or issues: Claimssupport@TrilliumNC.org.
Secure Email for Providers
For providers to create and send secure emails to Trillium staff. A comprehensive list of browsers that support TLS 1.2 is available here: Qualys, SSL Lab.
Providers Manual
Trillium's Provider Manual includes important information including the following:
- How to file claims
- Member Rights, including filing appeals and grievances
- Provider Responsibilities
Providers have the right to appeal certain actions that Trillium takes against them. Trillium outlines our Provider appeals processes in the Provider Manual. Trillium provides written notice of a Provider's appeal rights with the notice of decision giving rise to the Provider's right to appeal. Trillium allows Providers to submit a written appeal request through Trillium's online Provider portal, Provider Direct, or by mailing a copy of the request, via certified mail, to Trillium (201 West 1st. St., Greenville, NC 27858).
For more information on provider appeals, please refer to the Provider Manual, or contact Trillium's Appeals Coordinator (1-855-250-1539).
Provider Manual
Provider Contact Information and Portal
Find provider contact information, portals, and other resources.
