Trillium's Provider Network
Partnering to support well-being.
We are proud to work together with a network of incredible health care providers to offer the right, individualized care for the people we serve. Our collective community-based approach focuses on meeting people’s unique needs. Trillium recognizes that our success in managing these services depends upon the providers in our network.
We will not compromise the quality of services for serious Mental Health (MH), substance Use (SU), and Intellectual/Developmental Disabilities (I/DD). We fully recognize our success in managing these services depends upon you and other providers in our network to ensure access to high-quality, medically necessary care.
The information on these pages is designed to support you with easy access to the tools, information, and resources you need. Note the following quick links:
Provider Support Service Line toll-free number
1-855-250-1539
Monday - Saturday, 7 a.m. - 6 p.m.
IT Service Desk Email
PDSupport@TrilliumNC.org
IT assistance with logins, passwords, access to platforms, and other technical system issues.
Network Services
NetworkServicesSupport@TrilliumNC.org
Network Services Ticket System for all questions, concerns, comments, and requests.
Zixmail Secure for Providers
For providers to create and send secure emails to Trillium staff. As of June 3, 2018, all internet browsers used to access Zixmail must support TSL 1.2 or higher. A comprehensive list of browsers that support TLS 1.2 is available here: Qualys, SSL Lab.
Providers Contact and Resources
Providers Manual
Trillium’s Provider Manual includes important information including the following:
- How to file claims
- Member Rights, including filing appeals and grievances
- Provider Responsibilities
Providers have the right to appeal certain actions that Trillium takes against them. Trillium outlines our Provider appeals processes in the Provider Manual. Trillium provides written notice of a Provider’s appeal rights with the notice of decision giving rise to the Provider’s right to appeal. Trillium allows Providers to submit a written appeal request through Trillium’s online Provider portal, Provider Direct, or by mailing a copy of the request, via certified mail, to Trillium (201 West 1st. St., Greenville, NC 27858).
For more information on provider appeals, please refer to the Provider Manual, or contact Trillium’s Appeals Coordinator (1-855-250-1539).
Please note requirements covered for the Trillium Tailored Plan are not effective until Tailored Plan is launched
Thank you for being our partner in providing high-quality, medically necessary services.
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