Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Trillium Health Resources is a leading specialty care manager (LME/MCO) for individuals with substance use, mental illness and intellectual/developmental disabilities in eastern North Carolina.

Upcoming Events

Check out what's happening in the counties we serve.

May 10, 2021

Introduction to Psychiatric Advance Directive (PAD) - Virtual

A mental health crisis is never planned and often happens unexpectedly.  Come and learn how you can empower yourself or loved one with a legal document that allows YOUR or your loved one’s wishes to be considered and known if you or they are ever incapable of making a decision or communicating clearly and effectively.

For more information on training sessions, email ageorge@naminc.org.

May 11, 2021

Child Community Collaborative - Dare County

Conference call and/or WebEx

For more information contact


Keith Letchworth
System of Care Coordinator
Keith.Letchworth@TrilliumNC.org 
1.866.998.2597

May 11, 2021

Child Community Collaborative - Bertie County

Conference call and/or WebEx

For more information, contact:


Hope Eley
System of Care Coordinator
Hope.Eley@TrilliumNC.org
1.866.998.2597

May 12, 2021

Child Community Collaborative - Gates County

Conference call and/or WebEx

For more information, contact:

Hope Eley
System of Care Coordinator
Hope.Eley@TrilliumNC.org
1.866.998.2597