Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Trillium Health Resources is a leading specialty care manager (LME/MCO) for individuals with substance use, mental illness and intellectual/developmental disabilities in eastern North Carolina.

Upcoming Events

Check out what's happening in the counties we serve.

May 12, 2021

NC’s Transition to Managed Care

Supporting Members Transitioning to the Standard Plan Option
Guidance for LME-MCO Providers

Trillium Health Resources is partnering with NC DHHS to provide an overview of Crossover-related processes designed to support providers in ensuring member continuity of care through the transition to the Standard Plan option.

May 12, 2021

Child Community Collaborative - Gates County

Conference call and/or WebEx

For more information, contact:

Hope Eley
System of Care Coordinator
Hope.Eley@TrilliumNC.org
1.866.998.2597

May 12, 2021

COVID-19 Vaccines for Caregivers and Personal Care Assistants (PCA)

A webinar intended for anyone interested in learning more about caregivers and PCAs and COVID-19 vaccines within the disability community.

May 13, 2021

Child Community Collaborative - Carteret County

Conference call and/or WebEx

For more information contact

Karen Reaves
System of Care Coordinator
Karen.Reaves@TrilliumNC.org 
1.866.998.2597