Crisis Services

Trillium embraces North Carolina's Crisis Solutions Initiative to ensure people know where to get help quickly and effectively.

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 Anyone who is experiencing a physical health emergency or a life-threatening situation must call 911. The 988 Suicide and Crisis Line offers access (24 hours a day, 7 days a week) to trained crisis counselors who can help people experiencing mental health-related distress. That could be:

  • Thoughts of suicide or hurting others.
  • Mental health or substance use crisis, or any emotional distress.
  • Symptoms of psychosis

In the event of an emergency event or disaster declaration, Trillium will make sure members can fill an emergency supply of medications. Certain members will also be able to get the maximum extended day supply of their prescriptions. Your care manager will share more information with you about this. 

During an emergency, you can call our Behavioral Health Crisis Line at 1-888-302-0738. Trained, licensed clinicians are available at all times (24 hours a day, 7 days a week) to talk with you. 

Types of emergency/crisis services available in our area include:

Any person may receive crisis and emergency services for mental health, substance use, and intellectual/developmental disabilities issues. No matter where you live, work, or go to school, you can contact a Mobile Crisis Team at any time (see below). A trained person answering the phone will connect you with services to address your situation.

Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.

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