Crisis Services

Trillium embraces North Carolina's Crisis Solutions Initiative to ensure people know where to get help quickly and effectively.

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 Anyone who is experiencing a physical health emergency or a life-threatening situation must call 911. The 988 Suicide and Crisis Line offers access (24 hours a day, 7 days a week) to trained crisis counselors who can help people experiencing mental health-related distress. That could be:

  • Thoughts of suicide or hurting others.
  • Mental health or substance use crisis, or any emotional distress.
  • Symptoms of psychosis

In the event of an emergency event or disaster declaration, Trillium will make sure members can fill an emergency supply of medications. Certain members will also be able to get the maximum extended day supply of their prescriptions. Your care manager will share more information with you about this. 

During an emergency, you can call our Behavioral Health Crisis Line at 1-888-302-0738. Trained, licensed clinicians are available at all times (24 hours a day, 7 days a week) to talk with you. 

Types of emergency/crisis services available in our area include:

The statewide Peer Warmline is a phone line staffed by Peer Support Specialists who offer non-clinical support and resources to those in crisis. Peer Support Specialists (or “peers”) are people living in recovery with mental illness and/or substance use disorder who provide support to others who can benefit from their lived experience. Their unique expertise helps reduce stigma while strengthening overall engagement in care. Like 988, North Carolina's Peer Warmline is available 24 hours a day, 7 days a week.

  • Call 1-855-PEERS NC (855-733-7762) 24/7
    Available to all North Carolinians

People in need of assistance and wanting to speak with a peer can call the Peer Warmline at 1-855-PEERS NC (1-855-733-7762), and people who call 988 will have the option to connect with the Peer Warmline if they prefer to speak with a peer.

Both the NCDHHS Peer Warmline and 988 are available to anyone, anytime. If you or someone you know is struggling or in crisis, help is available. 

Trillium requires priority admission to all women who are pregnant and injecting drugs, pregnant and using substances and other individuals who are injecting drugs.

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