Tailored Plan Launch is Delayed
NC Medicaid will delay Tailored Plan Launch beyond October 2023. A new launch date has not been announced.
More information can be found 
Learn about Tailored Plan here

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Medicaid expansion will no longer launch Oct. 1 as the North Carolina General Assembly failed to take needed action to meet that date. A new launch date will be announced following the needed legislative action, but it will not be Oct. 1.
For more information, please view the press release from NCDHHS.


Members & Recipients

Transforming Lives | Building Community Well-being

We help people with serious mental health conditions, intellectual/developmental disabilities (I/DD), substance use disorders and traumatic brain injury—get the healthcare services they need to improve well-being and lead fulfilling lives. We help people who receive Medicaid (through the Tailored Plan or Medicaid Direct) along with people who are uninsured.


How to Get the Care You Need

There are several ways to find and get services for behavioral health.  You can visit a provider in our network before contacting Trillium.

Services are available for Medicaid members and state-funded recipients.

You can call Member and Recipient Services at 1-877-685-2415 (Monday - Saturday, 7 a.m. - 6 p.m.) and we will help you find the type of services you need and connect you with a provider of your choice nearest to you.

As a Medicaid member, you can choose your own primary care provider (PCP) when you enroll. You can find your PCP’s name and contact information on your Medicaid ID card. Many specialty services will require a referral from your PCP. If you did not select a PCP, one was chosen for you based partly on your past health care services.

Please click here view the full list of services available for Medicaid members and state-funded recipients. Note that some services will need permission before you can get them from any provider, including your PCP. This is called “pre-authorization.”. Please view member and recipient handbooks for more information

What to do in a Crisis

If it is a physical health emergency or a life-threatening situation, call 911.

Behavioral health crises can be serious, but most do not require a visit to a hospital emergency department. A crisis may mean that you are thinking of hurting yourself or others, seeing things that others are not, or feel you are at risk for withdrawals from alcohol or other drugs.  

You can call our Behavioral Health Crisis Line at 1-888-302-0738, 24 hours a day, 7 days a week. You can also call 988, a nationwide number, to speak with trained crisis counselors who can help people experiencing mental health-related distress.

A Mobile Crisis Team for your county can come to your location; click on our Crisis Services webpage for your county and which Mobile Crisis Team to call. Walk-in clinics are available across our region. Much Like urgent care for physical health, you can walk-in to these clinics for help with mental health concerns.

We also work with Facility-Based Crisis Centers which can help you without an appointment.  

How to Choose a Provider

You can get services from any of our network providers. If you have been seeing a provider in the Trillium Health Resources Network, you can call them or visit their office. To learn more about services in or near your community, click the Find a Provider button at the top of each page.

Your primary care provider (PCP) is on your Medicaid ID card. If you need to change your PCP, please call your local DSS office.

Auxiliary Aids and Interpreter Services

If you need help in a different language see our Auxiliary Aids and Interpreter services

Online Trainings for Members and Recipients

An open book with Trillium logo on the middle

My Learning Campus shares free, online trainings and tip sheets for anyone with access to the internet.

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If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.