About Us

Investing In the Health and Well-Being of the Communities We Serve

A boy smiling

Trillium Health Resources is a Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. For individuals receiving Medicaid through the Tailored Plan, we cover physical health care and pharmacy services (upon launch) as well. We cover the following counties: Anson, Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck,  Dare, Duplin, Edgecombe, Gates, Greene,  Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender,  Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.

We have experience with the needs of the individuals and communities we serve. We deliver the right services, in the right amount, at the right time. We know our region and the people who live in our counties. We know how to treat, support, and serve them most effectively

We work with our provider network to strengthen foundations of well-being and help deepen connections between citizens and their communities. Together with our state leaders, we are invested in the future of the public health system to help everyone in our region.

Our communities are only as strong as their people. Well-being needs a sturdy foundation at the start to prevent issues later and keep it standing through all kinds of weather. Our number one focus is helping every person we serve get the services needed to improve well-being and live a fulfilling life. We’re invested in every one of you.

Mission & Vision


Transforming lives and building community well-being through partnership and proven solutions.


For every community and individual we serve to reach their fullest potential.

Trillium manages services for:

  1. Medicaid members placed on the Tailored Plan. 
  2. Medicaid members placed in NC Medicaid Direct. 
  3. People without insurance or who are underinsured with state-funded behavioral health services. 
  4. The Innovations Waiver 
  5. Non-medical services such as supported employment.

In addition, we receive local dollars (from counties, etc.) for prevention, training on mental health, and wellness. 

Complaints & Grievances

We welcome your feedback, both good and bad. Knowing about problems helps us make improvements. Hearing about good experiences gives us important information about our providers. Please call Member and Recipient Services at 1-877-685-2415 let us know about any issues with your care, or you can visit our Complaint | Grievance form to file a complaint. 

Complaint | Grievance form

Trillium Office Locations 


201 West 1st Street
Greenville, NC 27858

Regional Offices

3809 Shipyard Blvd. 
Wilmington, NC 28403

144 Community College Road 
Ahoskie, NC 27910

514 East Main Street 
Beulaville, NC 28518

2901 North Herritage Street
Kinston, NC 28501 

450 Country Club Road 
Lumberton, NC 28360

126 Carbonton Rd 
Sanford, NC 27330

302 Tarboro Street W. 
Wilson, NC 27893

185 Grant Street 
West End, NC 27376

1100 Seven Lakes Dr, 
West End, NC 27376

938 New Century Drive 
Asheboro, NC 27205

3802 Robert Porcher Way 
Greensboro, NC 27410

307 N. Main Street 
Warrenton NC, 27580
(Room 217 in the Department of Social Services Building)

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