About Us

INVESTING IN THE HEALTH AND WELL-BEING OF THE COMMUNITIES WE SERVE  

Trillium Health Resources is a local governmental agency (LME/MCO) that manages serious mental health, substance use, and intellectual/developmental disability services in eastern North Carolina. We cover the following counties: Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck, Dare, Gates, Halifax, Hertford, Hyde, Jones, Martin, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Tyrrell, and Washington. We are uniquely positioned to meet the distinct needs of the individuals and communities we serve, and our top focus is delivering the right services, in the right amount, at the right time. We know these populations and are deeply engrained in their counties. We know how to treat, support and serve them most effectively.

We partner with health care providers and community stakeholders to build and strengthen foundations of well-being, provide individuals with the resources to weather life’s storms, and help deepen connections between citizens and their communities. Together with our partners and state leadership, we are invested in the future of the public behavioral health system for the benefit of our region.

Our communities are only as strong as their people. Trillium is committed to caring and fighting for the well-being of our citizens, because well-being needs a sturdy foundation at the start to prevent issues later and keep it standing through all kinds of weather. Our number one focus is helping every person we serve get the services needed to improve well-being and live a fulfilling life. We’re invested in every one of you.

Trillium manages five types of plans:

1. a Medicaid behavioral health plan (for serious mental health, intellectual/developmental disabilities or I/DD, and substance use disorders);
2. a state-funded behavioral health plan, for individuals who may not have Medicaid or are uninsured;
3. the “Innovations Waiver” plan (a name given by North Carolina to the Home & Community-Based Services Waiver within Medicaid), for those with an I/DD;
4. a separate Medicaid behavioral health plan, for non-medical services such as supported employment;
5. and a local plan funded with local dollars (counties, etc.) for prevention, training on mental health, and wellness.

We welcome your feedback, both good and bad. Knowing about problems helps us make improvements.  Hearing about good experiences gives us important information about provider performance. We encourage you to call our Member and Recipient Services at 1-877-685-2415 to share your thoughts, or you can visit our page Complaint | Grievance webpage to share your thoughts or file a complaint.