The Trillium Tailored Plan launches on April 1, 2023.
NC Medicaid changed the start date for Tailored Plans. The new start date is April 1, 2023. Until April 1, 2023, you will keep getting services the way you do now.
Information and processes on this page will be changing in the weeks to come. 
Learn about Tailored Plan here

Provider Communications

Provider Direct Update:

Wednesday, November 30, 2022, between the hours of 6:00 - 8:00 pm the Provider Direct System will be upgraded pursuant to our normal monthly schedule. There is a possibility of System Downtime during the upgrade process, so we ask that you please plan accordingly. This service outage supports Trillium’s IT efforts to provide reliable and consistent service delivery through patching, modifying, and testing updates during off-peak hours.

Thank you for your patience while we continuously work to improve and develop Provider Direct.

Provider Communications

Clinical Communication Bulletins:

Clinical Communication Bulletins are notices sent to Network Providers periodically regarding issues that may affect clinical operation areas. 

Network Communication Bulletins:

Network Communication Bulletins are notices sent to Network Providers periodically to inform them of issues that may impact their daily responsibilities. 

Urgent Notifications:

Urgent Notifications are time-sensitive notices sent to Network Providers to inform them of important issues.    

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If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.