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Provider Communications

Provider Direct Update:

On Thursday September 30, 2021, between the hours of 5-8 PM, the Provider Direct platform will be upgraded. There is a possibility of system downtime during the update process, so we ask that you please plan accordingly.
Also, At midnight Saturday Night (October 2, 2021) until approximately 12 p.m. Sunday (October 3, 2021) the Provider Direct will be updated as part of our monthly schedule. There will be System Downtime during the upgrade process, so we ask that you please plan accordingly. This service outage supports IT efforts to provide reliable and consistent service delivery through patching, modifying, and testing updates during off-peak hours. Thank you for your patience while we continuously work to improve all software maintained by Business Systems.
Starting July 1, 2021, DHHS will incorporate new fields into the IRIS system. As we prepare for Medicaid Transformation, these changes will improve data collection and analysis as well as opportunities for trending of data. Providers will see the following changes that will allow providers to select options for Pre-paid Health Plans in order to route reports appropriately.

Find information about Medicaid Transformation on the link below:

Medicaid Transformation for Providers

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If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.