Provider Outreach to Members

Some providers are encouraging patients to sign up for managed care (i.e. the Standard Plans) and listing the health plans they have contracted with to help patients with health plan selection. We welcome this engagement from our providers, but please note that not all Medicaid members are moving to managed care now. We understand receiving letters or other information from providers to sign up for a health plan is causing some confusion for our members who are not required to sign up at this time.

Members who are not required to sign up include those on the Innovations Waiver or people receiving intensive mental health or substance abuse services.

If you hear from your provider conducting outreach, we encourage you to call the NC Medicaid Enrollment Broker at 833-870-5500 (TTY: 833-870-5588). The enrollment broker can tell you if you are required to sign up for Medicaid Managed Care at this time and can help you with making an informed choice if you are.

Regional Operations

MEETING YOU WHERE YOU ARE

Map of eastern NC with Trillium Office markedWe partner with health care providers and community stakeholders in our 26 counties to build and strengthen foundations of well-being and help deepen connections between citizens and their communities. We are invested in the future of the public behavioral health system for the benefits of the individuals and communities we serve, because building well-being in our communities depends on many people working together. Individual well-being leads to community well-being; everyone should have the chance to reach their potential and fully contribute to our communities. 

 Although we serve 26 counties, we recognize that every community is different and our local presence allows us to understand the diverse needs of eastern North Carolina. We want to include you in the conversation about what your community needs.

Trillium Health Resources is widely accessible and deeply integrated into our communities to help improve access, reduce administrative burdens on providers, and increase the quality of services. To do this, we have three Regional Offices, each with a Regional Operations Director dedicated to your area.

The Governing Board collaboratively plans, budgets and monitors Trillium operations.  It is composed of an equal number of members from each Regional Advisory Board. This two-tiered governing structure allows for accountability of services within our communities, a local service model and local advocacy opportunities for individuals and family members. Each region has a Regional Advisory Board to ensure the local voice is heard on the Trillium Governing Board.

We want to meet you where you are to create positive change and empower people to transform their lives. Click on the region you live in to learn more about the make-up of your Regional Advisory Board

Northern Region

Central Region

Southern Region

  • Bertie
  • Camden
  • Chowan
  • Currituck
  • Gates
  • Hertford
  • Martin
  • Northampton
  • Pasquotank
  • Perquimans
  • Beaufort
  • Craven
  • Dare
  • Hyde
  • Nash
  • Pamlico
  • Pitt
  • Tyrrell
  • Washington
  • Brunswick
  • Carteret
  • Columbus
  • Jones
  • New Hanover
  • Onslow
  • Pender

 


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