PA Lookup
If you have questions about prior authorizations, please call:
Member and Recipient Service Line: 1-877-685-2415
Provider Support Service Line: 1-855-250-1539
Application of a modality (requiring constant provider attendance) to one or more areas; low-level laser; each 15 minutes
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See Evolent site for specific requirements
How to Submit
Please submit your request to Evolent
Complex lymphedema therapy, each 15 minutes
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
How to Submit
N/A - No authorization is required
Home uterine monitor with or without associated nursing services
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
How to Submit
N/A - No authorization is required
Home administration of aerosolized drug therapy (e.g., Pentamidine); administrative services, professional pharmacy services, care coordination, all necessary supplies and equipment (drugs and nursing visits coded separately), per diem
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
How to Submit
N/A - No authorization is required
Global fee urgent care centers
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
How to Submit
N/A - No authorization is required
Services provided in an urgent care center (list in addition to code for service)
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
How to Submit
N/A - No authorization is required
Vertebral axial decompression, per session
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See Evolent site for specific requirements
How to Submit
Please submit your request to Evolent
Home visit for wound care
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
How to Submit
Please submit your request to Carolina Complete Health through Availity
Home visit, phototherapy services (e.g., Bili-lite), including equipment rental, nursing services, blood draw, supplies, and other services, per diem
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
How to Submit
Please submit your request to Carolina Complete Health through Availity
Telemonitoring of patient in their home, including all necessary equipment; computer system, connections, and software; maintenance; patient education and support; per month
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
How to Submit
N/A - No authorization is required
Private Duty Nursing for Beneficiaries under age 21
Private Duty Nursing (PDN) is a substantial, complex, and continuous skilled nursing care that is considered supplemental to the care provided to a beneficiary by the beneficiary’s family, foster parents, and delegated caregivers, as applicable Private Duty Nursing services is defined by 42CFR 440.80. Private Duty Nursing services are for a beneficiary who may require more individual and continuous care than is available from a visiting nurse or routinely provided by the nursing staff of the hospital or skilled nursing facility.
PDN care must be medically appropriate and medically necessary for the beneficiary to be covered by NC Medicaid. PDN services are provided:
- a. Only in the beneficiary’s private primary residence;
- b. Under the direction of a written individualized plan of care;
- c. Authorized by the beneficiary’s primary physician; and
- d. PDN services must be rendered by a registered nurse (RN) or licensed practical nurse (LPN) who is licensed
by the North Carolina Board of Nursing (NCBON) and employed by a state licensed and accredited home care agency.
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Unit Value
PDN services are billed in 15-minute units
Limits
Services are provided only in the beneficiary's private primary residence; approved hours may be used outside that setting only when normal life activities temporarily take the beneficiary outside the residence.
Normal life activities include supported or sheltered work settings, licensed childcare, school and school-related activities, and religious services and activities.
PDN hours may not be used when the beneficiary is receiving care in an inpatient facility, outpatient facility, hospital, or residential-type medical setting.PDN services are billed in 15-minute units.
Billing shall not exceed the NC Medicaid authorized number of PDN units per week. Congregate care is limited to a maximum ratio of 1 private duty nurse to 2 individuals receiving nursing services.
Total PDN services must not exceed 112 hours per week or 16 hours per day. Unused hours cannot be banked or rolled over to another week.
Exclusions
PDN is not covered when there is no trained primary informal caregiver available to provide direct care during planned and unplanned absences of PDN staff; if no caregiver is available to assume this role, PDN cannot be approved. Observation in case an intervention is required is not considered complex skilled nursing and is not covered by Medicaid as medically necessary PDN services. Skilled nursing does not include tasks that can be delegated to unlicensed personnel according to NC Board of Nursing scope-of-practice rules and in-home aide rules. For beneficiaries under 21 years of age, EPSDT does not require coverage of any service, product, or procedure that is unsafe, ineffective, experimental or investigational, not medical in nature, or not generally recognized as an accepted method of medical practice or treatment.
Diagnosis Requirements
The beneficiary must be medically fragile and require skilled nursing care that is reasonable, necessary, appropriate, and based on evidence-based clinical standards of care.
Place of Service
PDN services are provided in the beneficiary's private primary residence.
Additional Service Specifics
PDN services shall not exceed the NC Medicaid authorized number of PDN units per week. The qualifications of the nurse shall be specified.
How to Submit
Please submit your request to Carolina Complete Health through Availity
Resources
Private Duty Nursing for Beneficiaries under age 21
Private Duty Nursing (PDN) is a substantial, complex, and continuous skilled nursing care that is considered supplemental to the care provided to a beneficiary by the beneficiary’s family, foster parents, and delegated caregivers, as applicable Private Duty Nursing services is defined by 42CFR 440.80. Private Duty Nursing services are for a beneficiary who may require more individual and continuous care than is available from a visiting nurse or routinely provided by the nursing staff of the hospital or skilled nursing facility.
PDN care must be medically appropriate and medically necessary for the beneficiary to be covered by NC Medicaid. PDN services are provided:
- a. Only in the beneficiary’s private primary residence;
- b. Under the direction of a written individualized plan of care;
- c. Authorized by the beneficiary’s primary physician; and
- d. PDN services must be rendered by a registered nurse (RN) or licensed practical nurse (LPN) who is licensed
by the North Carolina Board of Nursing (NCBON) and employed by a state licensed and accredited home care agency.
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Unit Value
PDN services are billed in 15-minute units
Limits
Services are provided only in the beneficiary's private primary residence; approved hours may be used outside that setting only when normal life activities temporarily take the beneficiary outside the residence.
Normal life activities include supported or sheltered work settings, licensed childcare, school and school-related activities, and religious services and activities.
PDN hours may not be used when the beneficiary is receiving care in an inpatient facility, outpatient facility, hospital, or residential-type medical setting.PDN services are billed in 15-minute units.
Billing shall not exceed the NC Medicaid authorized number of PDN units per week. Congregate care is limited to a maximum ratio of 1 private duty nurse to 2 individuals receiving nursing services.
Total PDN services must not exceed 112 hours per week or 16 hours per day. Unused hours cannot be banked or rolled over to another week.
Exclusions
PDN is not covered when there is no trained primary informal caregiver available to provide direct care during planned and unplanned absences of PDN staff; if no caregiver is available to assume this role, PDN cannot be approved. Observation in case an intervention is required is not considered complex skilled nursing and is not covered by Medicaid as medically necessary PDN services. Skilled nursing does not include tasks that can be delegated to unlicensed personnel according to NC Board of Nursing scope-of-practice rules and in-home aide rules. For beneficiaries under 21 years of age, EPSDT does not require coverage of any service, product, or procedure that is unsafe, ineffective, experimental or investigational, not medical in nature, or not generally recognized as an accepted method of medical practice or treatment.
Diagnosis Requirements
The beneficiary must be medically fragile and require skilled nursing care that is reasonable, necessary, appropriate, and based on evidence-based clinical standards of care.
Place of Service
PDN services are provided in the beneficiary's private primary residence.
Additional Service Specifics
PDN services shall not exceed the NC Medicaid authorized number of PDN units per week. The qualifications of the nurse shall be specified.
How to Submit
Please submit your request to Carolina Complete Health through Availity
Resources
Respite care, in the home, per diem
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Conditional Requirements
Pre-authorization is required for members under 21 via EPSDT.
How to Submit
If applicable, please submit your request to Trillium.
Social work visit, in the home, per diem
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
How to Submit
Please submit your request to Trillium Health Resources
Speech therapy, in the home, per diem
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Conditional Requirements
Pre-authorization required for all providers unless rendered on same day as evaluation.
How to Submit
If applicable, please submit your request to Trillium.
Occupational therapy, in the home, per diem
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Conditional Requirements
Pre-authorization required for all providers unless rendered on same day as evaluation.
How to Submit
If applicable, please submit your request to Trillium.
Physical therapy; in the home, per diem
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Conditional Requirements
Pre-authorization required for all providers unless rendered on same day as evaluation.
How to Submit
If applicable, please submit your request to Trillium.
Speech therapy, re-evaluation
How to Submit
N/A - No authorization is required
Home management of preterm labor, including administrative services, professional pharmacy services, care coordination, and all necessary supplies or equipment (drugs and nursing visits coded separately), per diem (do not use this code with any home infus
Authorization Guidelines
See the Carolina Complete Health site for specific requirements
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
How to Submit
Please submit your request to Carolina Complete Health through Availity
Home management of preterm premature rupture of membranes (PPROM), including administrative services, professional pharmacy services, care coordination, and all necessary supplies or equipment (drugs and nursing visits coded separately), per diem (do not
Authorization Guidelines
See the Carolina Complete Health site for specific requirements
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
How to Submit
Please submit your request to Carolina Complete Health through Availity
If you find any wrong or out of date information on our pages, we want to know. Please email info@TrilliumNC.org with any corrections.