Tools After Hurricane

Roadmap to Resilience

People clean up after a storm
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Trillium will launch our Emergency Operations procedure when necessary. We will use this page to share updates and directions as appropriate. While Trillium staff are not considered first responders, we do assist providers and members once the immediate danger has passed. Trillium’s Call Center will remain active during Emergency Operations but ONLY for the 24-Hour Access to Care Line (1-877-685-2415). Please do not use the Administrative and Business Line and instead use staff emails. In all areas, 911 should be used for TRUE PHYSICAL HEALTH EMERGENCIES. Trillium staff are not first responders and will not be able to physically attend to emergencies in the community.

Trillium partners with health care providers and community stakeholders to build and strengthen foundations of well-being and help deepen connections between citizens and their communities. Our Community Crisis and Disaster Response team works within each of our counties to ensure communities are prepared in the event of natural disasters, public health situations, or behavioral health crises. We collaborate with the local and state Emergency Operations Center during and after events, to help share vital information with our stakeholders and the public along with assessing improvements that may be needed for the future.

We are trusted experts with deep roots and relationships within the counties we serve. We are proud of these relationships and understand how important they are not just in everyday life, but especially when emergencies arise.

Our Roadmap2Resilience campaign was developed with guidance from SAMHSA, FEMA, and the North Carolina Department of Public Safety. 

Logo of Roadmap 2 Ready and Trillium Conties Coverage

The Roadmap2Ready campaign was developed to connect members and providers to reliable resources to prepare for a hurricane. Please take the time to make proper preparations each year before the start of hurricane season June 1.

Logo of Roadmap 2 Safety and Trillium Conties Coverage

The Roadmap2Safety campaign provides information from federal, state, and local programs to members and providers during a hurricane.

Logo of Roadmap 2 Resilience and Trillium Conties Coverage

The Roadmap2Resilience campaign will link members and providers to recovery resources post storm when they are available.

Important Numbers:

  • Trillium Health Resources Access to Care Line: 1-877-685-2415
  • Behavioral Health Crisis: 1-888-302-0738
  • National Suicide Prevention Lifeline: 988
  • Disaster Distress Hotline: 1-800-985-5990 or view the SAMSHA website for additional information
  • To find out more about community resources in your area contact 2-1-1 or access the NCCARE360 website.