Tailored Plan Launch is Delayed
NC Medicaid will delay Tailored Plan Launch beyond October 2023. A new launch date has not been announced.
More information can be found 
Learn about Tailored Plan here

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Medicaid expansion will no longer launch Oct. 1 as the North Carolina General Assembly failed to take needed action to meet that date. A new launch date will be announced following the needed legislative action, but it will not be Oct. 1.
For more information, please view the press release from NCDHHS.


Member & Recipient Portal

Welcome to the Trillium Member & Recipient Portal!


Here you can let us know if something has gone wrong, that you want to change your primary care provider (PCP), and more.

Below you will see three sections. If you are not sure, you can look on your Medicaid ID card to see which plan you have.

Please note: Due to the delay of the Tailored Plan, all Medicaid members will be served by NC Medicaid Direct. Certain items in the Tailored Plan section (like requesting new ID cards) may not be available. If you receive Medicaid, you can request a new ID card from your local Department of Social Services.  

  • Tailored Plan Medicaid Members: for those receiving Medicaid who have been placed on the Tailored Plan (launch date will be shared soon)
  • State-funded Recipients: for those who do not have insurance 
  • NC Medicaid Direct: for those who are on Medicaid but are not in the Tailored Plan.

Any information shared in the links below will be secured and safe for sending to Trillium. You will need a free program called Adobe Acrobat Reader to complete and submit the forms. If you are at a shared computer or do not want to do this, please call your care manager or Trillium at 1-877-685-2415.

NC Medicaid Direct Member


State-Funded Recipients


Tailored Plan Medicaid Member (Available after launch)


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If you find any wrong or out of date information on our pages, we want to know. Please email Info@TrilliumNC.org with any corrections.