Member & Recipient Portal
Not Sure Which Plan You Have?
If you are not sure, you can look on your Medicaid ID card to see which plan you have.
- Tailored Plan Medicaid Members: for those receiving Medicaid who have been placed on the Tailored Plan.
- State-funded Recipients: for those who do not have insurance. State-funded recipients do not have ID cards.
- NC Medicaid Direct: for those who are on Medicaid but are not in the Tailored Plan.
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If you are at a shared computer or do not want to do this, please call your care manager or Trillium at 1-877-685-2415.
Download Adobe Acrobat ReaderBenefits Plans & Service Definitions
View all NC Medicaid Direct, Tailored Plan, and State-funded Services.
Tell Us If Something Is Wrong
If you want to send a grievance to let us know if something has gone wrong, please call 1-877-685-2415 or click the link below.
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Tailored Plan Medicaid Member
If you need to request a new primary care provider (PCP) or Tailored Care Management (TCM) provider, please use the forms below. You can also stop getting TCM:
If you need to ask for a new Medicaid ID card or update your contact information, click the link below. Please include your phone number and any other required information so our staff can double-check the information before updating our files
This page is outside the Trillium website but it is safe to visit. If you have not already created your account please click Sign Up. If you have already created your account please click Sign In.
Please Note: Edifecs performs routine scheduled maintenance and if you have any issues accessing the website you can email the Edifecs Support Team at Support@Edifecs.com and carbon copy ENG.MS.FHIR@Edifecs.com for assistance.
If you want to send an appeal for a decision notice on your services, please follow the instructions included in the letter. You can also file an appeal by clicking our Appeals Submission Form. Please complete the form and submit it as instructed if you did not receive a letter. If you have follow-up questions, please call Trillium at 1-877-685-2415.
NC Medicaid Direct Member
If you need to request a TCM provider or stop getting TCM, please use the forms below:
TCM Change Request Form Stop Getting TCM
Please call your local Department of Social Services if you need to change your primary care provider.
If you need to update your contact information, click the link below. Please include your phone number so our staff can double-check the information before updating our files
Member and Recipient Portal Request
If you need a new NC Medicaid ID card, please contact your local Department of Social Services.
This page is outside the Trillium website but it is safe to visit. If you have not already created your account please click Sign Up. If you have already created your account please click Sign In.
Please Note: Edifecs performs routine scheduled maintenance and if you have any issues accessing the website you can email the Edifecs Support Team at Support@Edifecs.com and carbon copy ENG.MS.FHIR@Edifecs.com for assistance.
If you want to send an appeal for a decision notice on your services, please follow the instructions included in the letter. You can also file an appeal by clicking our Appeals Submission Form. Please complete the form and submit it as instructed if you did not receive a letter. If you have follow-up questions, please call Trillium at 1-877-685-2415.
State-Funded Recipients
If you need to update your contact information, click the link below. Please include your phone number and any required information so our staff can double-check the information before updating our files
This page is outside the Trillium website but it is safe to visit. If you have not already created your account please click Sign Up. If you have already created your account please click Sign In.
Please Note: Edifecs performs routine scheduled maintenance and if you have any issues accessing the website you can email the Edifecs Support Team at Support@Edifecs.com and carbon copy ENG.MS.FHIR@Edifecs.com for assistance.
If you want to send an appeal for a decision notice on your services, please follow the instructions included in the letter. You can also file an appeal by clicking our Appeals Submission Form. Please complete the form and submit it as instructed if you did not receive a letter. If you have follow-up questions, please call Trillium at 1-877-685-2415.
If you need to request a change to your state-funded services provider, please click the link below: