PA Lookup
If you have questions about prior authorizations, please call:
Member and Recipient Service Line: 1-877-685-2415
Provider Support Service Line: 1-855-250-1539
Foot, molded shoe, Plastazote (or similar), custom fitted, each
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Nonstandard size or width
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Nonstandard size or length
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Orthopedic footwear, additional charge for split size
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Surgical boot/shoe, each
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Plastazote sandal, each
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Lift, elevation, heel, tapered to metatarsals, per in
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Lift, elevation, heel and sole, neoprene, per in
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Lift, elevation, heel and sole, cork, per in
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Lift, elevation, metal extension (skate)
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Lift, elevation, inside shoe, tapered, up to one-half in
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Lift, elevation, heel, per in
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Heel wedge, SACH
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Heel wedge
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Sole wedge, outside sole
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Sole wedge, between sole
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Clubfoot wedge
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Outflare wedge
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Metatarsal bar wedge, rocker
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
Metatarsal bar wedge, between sole
Authorization Guidelines
Please submit any records and any other information that you believe support the member has met the applicable medical necessity criteria to Trillium.
Reauthorization Guidelines
See the Carolina Complete Health site for specific requirements
Conditional Requirements
Pre-authorization is required for members 21 and older for all providers. For all other members, authorization is required for non-participating providers only.
How to Submit
If applicable, please submit your request to Carolina Complete Health.
If you find any wrong or out of date information on our pages, we want to know. Please email info@TrilliumNC.org with any corrections.