Our Provider Support Service Line is a dedicated phone line that is available for all contracted providers in our network to answer questions regarding billing, processes, etc. Monday–Saturday | 7 a.m. to 6 p.m.
Phone Number
1-855-250-1539
PROVIDER PORTAL: Behavioral Health, Physical Health and I/DD Claims
Description
ITransact is the Trillium Tailored Plan secure provider portal to submit Tailored Plan claims with the exception of NEMT, Vision, and Pharmacy point of sale.
To check on a specific behavioral health or physical health service or procedure for Trillium members, use these Pre-Authorization Tools. Providers should also review the Clinical Coverage Policy for specific details on services and procedures.
Our Member and Recipient Services line is available Monday–Saturday 7 a.m. to 6 p.m. for non-emergency inquiries from Medicaid members or state-funded recipients.
Trillium has contracted with PerformRx as our Pharmacy Benefits Manager (PBM). Providers can fax or visit the link to submit prior authorization forms for pharmacy use, ask about the Drug Utilization Review Program, and more.
Phone line for Tailored Plan Medicaid members to ask about medical information; available 24 Hours a Day / 7 Days a Week.
Phone Number
1-877-685-2415
BEHAVIORAL HEALTH CRISIS LINE
Description | Hours
Phone line for anyone to call with a behavioral health crisis, 24 hours a day, 7 Days a Week.
Phone Number
1-888-302-0738
INTERPRETER SERVICES
Description
Trillium will connect to interpreter services when members call in to the service line if they speak a language other than English. Providers are required to offer interpreter assistance to members receiving services in their offices when requested.
Trillium Health Resources helps people with serious mental health conditions, intellectual/developmental disabilities (I/DD), substance use disorders and traumatic brain injuries (TBI) to get the healthcare services they need.
Vision services for Trillium are handled through Centene Vision. Trillium's Provider Directory can be utilized to locate eye doctors or vision clinics.
