Information Sessions and Communications
Joint Webinars with NCDHHS
These sessions bring together subject matter experts across Utilization Management, Claims, and Finance to walk you step‑by‑step through authorization and claims submission process updates, including clearinghouse setup, split claims processes, interest payments, coordination of benefits, and EFT enrollment. Attendees will gain clarity on required actions for providers to take before October 1, new processes, as well as where to find up‑to‑date documentation as changes roll out. Please register for either session using the links below (coming soon).
- August 27
- September 17
Past Information Session Presentations and Recordings
Please note: Information on slides is accurate as of June 23 or July 28, 2026. Please refer to more recent communications for any updates. Any links from the recorded presentation are only available through the PDF slide deck posted here.
Specials Announcements
- 07.16.2026 | FAQ and Reminder for Next Information Session, My Learning Campus
- 07.02.2026 | FAQ and Reminder for Next Information Session
- 06.18.2026 | Important Training, Timelines, and Resources
- 06.17.2026 | Request for Paperwork Physical Health Providers
- 06.04.2026 | Trillium Claims and Contract Changes
- 05.21.2026 | Request for Paperwork Physical Health Providers
- 05.07.2026 | Tailored Plan Unified Claims Platform Announcement