2025 Perceptions of Care Survey

Each year, Trillium Health Resources and other Tailored Plans (TPs) across North Carolina support the NC Department of Health and Human Services (DHHS) in conducting the annual Perceptions of Care Survey. This mandatory survey gathers valuable feedback from individuals who have received mental health and/or substance use services, helping assess their experiences and satisfaction with care over the past year.

Why This Matters

Survey results are submitted to the Substance Abuse and Mental Health Services Administration (SAMHSA), which publishes an annual report with results by TP. These results directly inform policy decisions aimed at improving behavioral health services statewide.

Your Role is Critical

If your agency provides mental health and/or substance use services, your support will be needed to assist with survey distribution. Trillium staff will provide full instructions prior to the start of survey administration.

Key Details:

• Survey Period: August 11 – September 19, 2025
• Format: Electronic/web-based and paperless options available 
• Deadline-driven: Timely completion is essential due to the short survey window

Member Eligibility Criteria

Participants must:

• Have a mental health and/or substance use diagnosis
• Be a Trillium member with a valid Trillium member ID number
• Receive state-funded or Medicaid-funded service

Important Reminder:

Participation in this survey is a contractual requirement and cannot be billed as a service. Your engagement supports our shared goal of improving care for our members.

Next Steps for Providers

If your agency serves eligible members:

• Please email Surveys@TrilliumNC.org with the contact information for your designated survey coordinator
• For questions, contact Jennifer Kelly at Surveys@TrilliumNC.org or call 1-855-250-1539
• Trillium staff will be sending detailed instructions for survey administration—please monitor your email and be prepared to respond promptly

Thank you for your continued partnership. Your participation helps ensure the voices of our members are heard—and that we continue to grow and improve together.