Trillium shares important details about ongoing COVID-19 procedures, flexibilities, and more. Please visit the link below:

Electronic Visit Verification (EVV)

Per communication from NCDHHS on Friday, December 4, 2020, the State has made the decision to pause EVV implementation for at least three months for the LME-MCOs and LME-MCO providers. The intent of this delay is to ensure the most efficient solution for EVV implementation within North Carolina and the provider community. Trillium is temporarily pausing EVV implementation activities at this time as we continue to work through EVV design guidance with the State, the provider community, our vendor, and other LME-MCOs. We will continue to keep providers informed as we work through this process and will update with next steps once NCDHHS informs us.

HHAExchange logo in a white background

Attention EVV Providers - Electronic Visit Verification (EVV)

The 21st Century Cures Act (Section 12006a) and The Center for Medicare & Medicaid Services (CMS) mandate that states begin utilizing an Electronic Visit Verification (EVV) system for Personal Care Services (PCS) that require an in-home visit by January 1, 2021.

More information about this mandate can be found here: 

Trillium has partnered with an external vendor, HHAeXchange, to provide the EVV tools necessary for designated providers to comply and meet this requirement.

If you received a letter and/or email referencing EVV from Trillium, please complete the HHAeXchange Portal Configuration Questionnaire.

General EVV information can also be found on the HHAeXchange North Carolina Provider Information Center.

From the CMS requirement, the EVV service codes that impact Trillium’s compliance are:

(b)(3) Services
T1019 U4 Personal Care/Individual Support
H2022 U4 Transitional Living Skills
T2013 U4  In Home Skill Building
T2013 TF HQ U4 Community Living and Supports - Group
T2013 TF U4 Community Living and Supports
T2033 U1 U4 Supported Living - Periodic
Innovations Services 
T2013 TF HQ Community Living and Supports - Group
T2013 TF  Community Living and Supports
T2033 U1 Supported Living - Periodic


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