Electronic Visit Verification (EVV)
Important Notice
Trillium will transition to a unified claims system for Tailored Plan operations only, called iTransact. All Tailored Plan contracted providers of behavioral health, physical health, and long-term services and supports (LTSS) will submit claims through a single portal.
Join us to learn more about resources available to you to help you through the transition to the unified claims system on October 1, 2026.
More Information
Trillium has partnered with an external vendor, HHAeXchange, to provide the EVV tools necessary for designated providers to comply and meet this requirement.
EVV TIP Sheet - If you received a letter and/or email referencing EVV from Trillium, please complete the HHAeXchange Portal Configuration Questionnaire.
General EVV information can also be found on the HHAeXchange North Carolina Provider Information Center.
Below you can have access to important EVV Go Live Webinar and Training Information!
EVV-HHA eXchange Information
Interest in Training?
Visit the NC LME Provider Information Center
Scroll down and select either “Info Sessions” or “Training”
Under Training, there are links to the Pre-Go Live Training Webinars and the EDI Provider Integration Webinars which were recently held. There is an additional training in the Learning Management System (LMS) which providers can access with their HHAeXchange login.
Visit NC LME Provider Information CenterNeed HHA Support?
For questions and issues, email HHAeXchange at NCSupport@hhaexchange.com.
For questions or issues over the phone, please call at 866-242-2465
EVV Service Codes
Code | Description |
T2013 TF U4 | Community Living and Supports |
T2013 TF HQ U4 | Community Living and Supports |
T1019 U4 | Individual Supports |
Code | Description |
T1019 U4 | Individual Supports |
T2013 U4 | In-Home Skill Building - Individual |
T2033 U1 U4 | Supported Living Periodic |
T1019 HE | Individual Supports |
H2022 U4 | Transitional Living Skills |
Code | Description |
T2013 TF | Community Living and Supports |
T2013 TF HQ | Community Living and Supports - Group |
T2033 U1 | Supported Living Periodic |
Code | Description |
99509 HA | Beneficiaries under 21 years regardless of setting |
99509 HB | In-Home care agencies, beneficiary 21 years or older |